Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

shreekeerti s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Slack a professional software

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Easy to use and learn, alongside making video calls and schedule meetings easily

What is your favorite aspect of this product?

Variety of features and option to enhance communication

What do you dislike most about this product?

It's brilliant, nothing to dislike about it

What recommendations would you give to someone considering this product?

Would highly recommend to anyone to use it, it's functionality is super great

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nirmesh S.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

A better collaboration and integration platform

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack has a better user interface and experience, much better Integrations with 3rd party apps, and chatbot support

What is your favorite aspect of this product?

Integration with Hubspot and CRMs Different Channel creation for individual departments Easy communication; Video/Audio and screen share with colleagues

What do you dislike most about this product?

Lag is noticed sometimes and its high battery consumption

What recommendations would you give to someone considering this product?

Slack is essentially one of the most frequently used apps for us to communicate within the team, the responses are quick and avoid the long mail loops easily. It is really efficient when working as a part of a close-knit team and where people don't mind a direct message. However, it might get trickier when the communication is too frequent and communicating with multiple people and the priority for messages has to be decided.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Sumit V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

As an user i like slack a lot, its huddle is nice

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It is very easy to connect with team mates, start huddle anytime share screen and work together. It is very light weight also consumes very low memory

What is your favorite aspect of this product?

I like the user interface of slack a lot

What do you dislike most about this product?

Sometimes audio settings are not accessible during a huddle.

What recommendations would you give to someone considering this product?

Very useful tool for connecting with team and work efficiently

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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