Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

raquel l.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

easy to use, with excellent adaptations that will

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I doubt other products have what slack offers

What is your favorite aspect of this product?

Absolutely everything. But what I like the most is that it has the integrated productivity apps and screen recordings that can be done in video slack

What do you dislike most about this product?

honestly nothing

What recommendations would you give to someone considering this product?

just do it. It will be the best investment for your company and its productivity

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maja B.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Best messaging tool out there

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It has everyhting you need, great tool

What is your favorite aspect of this product?

Very intuitive and great usability

What do you dislike most about this product?

sometimes you have too many notifications

What recommendations would you give to someone considering this product?

Definitely buy it - wont regret it

Spandana M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Awesome product..Ease of interaction is very great

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Ease of use...ability to look into the chat history

What is your favorite aspect of this product?

Look and feel of the user interface

What do you dislike most about this product?

Nothing ..I love the product

What recommendations would you give to someone considering this product?

Go for it you will love it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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