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What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
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Kyle B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2023
Easy to use and so many great features!
Likeliness to Recommend
What differentiates Slack from other similar products?
The breath of features and innovation sets them apart from their competitors.
What is your favorite aspect of this product?
I love being able to easily search for something in a thread from many years ago. It's quick and easy.
What do you dislike most about this product?
That you can only pin 100 messages to a channel.
What recommendations would you give to someone considering this product?
Try it out and you'll love it. Teach your teams how to use it efficiently (SOPs for creating channel names, how to mute channels, how to create folders of channels, etc.)
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Saima T.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted May 2023
Get Right Information at Right Time
Likeliness to Recommend
What differentiates Slack from other similar products?
All stakeholders get same information at same time using any gadget.
What is your favorite aspect of this product?
Ability for many integrations. Easy-to-use with zero maintenance.
What do you dislike most about this product?
Incapability for video conferencing
What recommendations would you give to someone considering this product?
The only reliable for large team
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Beth m.
- Role: Vendor Management
- Industry: Other
- Involvement: End User of Application
Submitted May 2023
Fantastic product!!!!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack allows us to customize our notifications It allows us to arrange and organize everything in specific channels I like the ability to recreate the work environment
What is your favorite aspect of this product?
One of the features I love about slack is hoe it is easy to use
What do you dislike most about this product?
Nothing at all I am loving my experience with slack it is the best platform
What recommendations would you give to someone considering this product?
It is easy to use It is cost effective
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Caring
Please tell us why you think this review should be flagged.
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