Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ashish G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Excellent Product for massaging and communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Not sure about other product .but its very easy in user and excellent support and easy management .

What is your favorite aspect of this product?

Creating multiple Chanell, Clear and super voice call quality ,, very easy to integrate with applications, screen sharing is super

What do you dislike most about this product?

Nothing except some time slowness

What recommendations would you give to someone considering this product?

A complete massaging solution, easy in integration ,almost all business need can be full filled

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kristen P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Vital for Cross-departmental Communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack provides a growing library of plug-ins—I have my Google Calendar connected so that Slack sends me notifications for upcoming meetings, along with Adobe CC and Google Drive for file sharing. There's also a Slack for Gmail option so that I can directly discuss emails with my teammates.

What is your favorite aspect of this product?

What I love most is that I have Slack both on my phone and my computer, so I never miss a conversation. The desktop and mobile versions work together seamlessly. I can connect with a teammate via Huddle on either device to share my screen or video chat. I can clearly see who is online and available to connect, as well as when those who are out of office are returning. Plus, I can schedule messages in advance or schedule reminders of messages to return to tasks or conversations later. This feature is essential for my workflow.

What do you dislike most about this product?

There's not much that I don't like about Slack. I would love to see a poll mechanism built into Slack itself instead of having to pay separately for the Simple Poll app. We would get so much use out of polls for different channels. The alternative we are using is to use emojis to respond to questions instead. It's effective, but polls would certainly be more effective.

What recommendations would you give to someone considering this product?

Slack is easy to implement across teams. We implemented Slack across our departments in an effort to increase communication during the pandemic when most of us worked remotely. However, the tool became essential for ongoing communication, so we continue to use it even though many teams have returned to the office. It saves time, it's efficient, and it increases our collaboration and productivity. You won't be disappointed.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Sanya S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Slack - A chat room

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is easy to use. Also, it provides customisation, users create their own channels, set up notifications and add integrations with other apps. Slack is a secure platform.

What is your favorite aspect of this product?

Slack is affordable tool as it provides free plan for teams of up to 10 users. Also, it is a collaborative platform where a team can discuss about their work.

What do you dislike most about this product?

Slack becomes too chatty and it becomes tough to find some document and other important information. It is difficult to track the conversations that were done in past.

What recommendations would you give to someone considering this product?

Slack is a collaborative tool and highly customisable tool. But, when it comes to to search some important discussion done in past it is difficult to find that.

Pros

  • Helps Innovate
  • Reliable
  • Respectful
  • Continually Improving Product

Cons

  • Under Delivered

Most Popular Slack Comparisons