What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
SAYAN J.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Center for team interaction and teamwork.
Likeliness to Recommend
What differentiates Slack from other similar products?
Its vast app directory and third-party trello, google drive, and github connectors boost productivity.
What is your favorite aspect of this product?
Share video messages in slack clips to boost teamwork.
What do you dislike most about this product?
Integration and messaging history limits may make the free version problematic for larger organizations.
What recommendations would you give to someone considering this product?
Use this hub for effective teamwork and communication. Ideal for multi service, tech heavy organizations.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Respectful
Please tell us why you think this review should be flagged.
Elizabeth T.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Sep 2024
Competent work messaging hub.
Likeliness to Recommend
What differentiates Slack from other similar products?
The most important advantage that I think Slack has got over close rival messaging tool has to be " ease of use ". The learning process to perfect how to send messages and join conversations on Slack channels is a matter of between a few hours and a day. This fast learning curve is very important for teams and organizations where productivity and easy adaptation of employees to software tools is prioritized.
What is your favorite aspect of this product?
I love the Slack search function. This is one of the reasons why Slack has been effective for me. I rely on the search function to find particular conversations from days , weeks or months ago, even on occasions when I am unable to recollect the exact channels where the conversations took place.
What do you dislike most about this product?
Slack just makes conversations between teammates very easy or maybe I should just say too easy. Although this is something to like from my perspective as a user and has led to more productivity at work for me, it has also been a source of distraction as there have been so many times where conversations I have had on Slack easily evolved into non-work discussions.
What recommendations would you give to someone considering this product?
Slack is an highly efficient means of communication and one which I think teams and companies should give a try.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Kishan Y.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Sep 2024
The best team collaboration tool.
Likeliness to Recommend
What differentiates Slack from other similar products?
Workflow automation makes slack ideal for productive teams.
What is your favorite aspect of this product?
In huddles, video and screen sharing facilitate rapid meetings.
What do you dislike most about this product?
Managing threaded conversations can be complicated.
What recommendations would you give to someone considering this product?
Recommended for enterprises seeking robust integration, automation, and scalable communication.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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