Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Neha B.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Best and Effective commincation platoform

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Its smooth chat functioning and people management and communication patterns. Even backup of chat is very smooth and robust

What is your favorite aspect of this product?

Its interface, its easy to identify people, communicate, chat, schedule meetings, call and even make tags for easier messaging

What do you dislike most about this product?

Nothing, this application is so good and nice

What recommendations would you give to someone considering this product?

DO your Cost benifit analysis and ROI, if that works, this is a great tool to impliment

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Y. Selim E.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Great team tool especially for work from home

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Very easy to use, and the channels are very convenient to communicate

What is your favorite aspect of this product?

Mentioning and search capabilities

What do you dislike most about this product?

Open previews in multiple links

What recommendations would you give to someone considering this product?

Use it everyday, you will get use to it

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Very reliable and professional

Likeliness to Recommend

9 /10

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Unique Features

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