Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Parth M.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Great professional messaging platform.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It allows to create multiple threads and easy to use.

What is your favorite aspect of this product?

It’s very popular between new grades and makes easier for new employees to adapt.

What do you dislike most about this product?

Audio quality can be improved.

What recommendations would you give to someone considering this product?

Try to use as many features as possible. It makes life easier.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Saves Time

Atutha F.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Slack Handles Communication Effectively

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Besides communication, Slack also makes work management easy.

What is your favorite aspect of this product?

With Slack, I like that handling team communication is super easy. It makes boosting productivity easy Offers some great work management features

What do you dislike most about this product?

No negative experiences. Slack is great.

What recommendations would you give to someone considering this product?

Slack has it all. It's the best I have used. I recommend it

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Arvid O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Simple, efficient and excellent for communication.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack keeps everything organized, makes it easy to centralize communications, and ensures you don't miss any important details. Our ability to collaborate as a team and communicate in real time has increased significantly, allowing us to stay organized and make decisions more quickly.

What is your favorite aspect of this product?

I like the easy-to-use design, instant messaging, strong integration, and well-organized channels that facilitate greater productivity and teamwork.

What do you dislike most about this product?

If your company uses Slack a lot to share documents, file storage limits can sometimes be a hurdle.

What recommendations would you give to someone considering this product?

Slack is a reliable platform that has everything we need in one place. It is perfect for maintaining formal and informal communication and is easy to use and set up for both those with and without technical skills.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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