Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ronald B.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Slack improves communication for YOU

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Just it's breadth of features in total, and how it seemingly combines the best of text-like communication with those of internal messaging applications to provide something like the "best of both worlds" from an experience standpoint.

What is your favorite aspect of this product?

As mentioned above, just the features that allow for more intuitive interactions-and an overall better experience-in comparison to other comms apps and tools that are available on the market.

What do you dislike most about this product?

I feel like this is a product that, if one were to really attempt to adopt, would need to look through training and reference documents in order to understand how best to use, which could be a slight impediment in comparison to other products.

What recommendations would you give to someone considering this product?

You won't regret it-so many great features and applications!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Waleed K.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Communication Powerhouse!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack's real-time messaging and notification system facilitate quick and direct communication, which is essential for teams working in fast-paced environments.

What is your favorite aspect of this product?

Slack's robust search functionality makes it easier to find past messages, files, and discussions, which is crucial for knowledge retention and retrieval.

What do you dislike most about this product?

Slack's free plan has limitations on the number of integrations, search history, and storage, which might not suit the needs of larger teams or organizations.

What recommendations would you give to someone considering this product?

Take advantage of any free trials or demos to get a hands-on experience with Slack's features. This can help you gauge its suitability for your team's workflow.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Maja B.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Best messaging tool out there

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It has everyhting you need, great tool

What is your favorite aspect of this product?

Very intuitive and great usability

What do you dislike most about this product?

sometimes you have too many notifications

What recommendations would you give to someone considering this product?

Definitely buy it - wont regret it

Most Popular Slack Comparisons