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What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Eduardo B.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2023
Slack's great, most fun chat app to use
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack offers a great platform to interact with all colleagues, it's beautifully designed and stays up to date with social trends, including features like pronouns and emojis.
What is your favorite aspect of this product?
It's easy to use even when you end up having lots of channels and groups, the notifications features makes it easy to focus on the right thing.
What do you dislike most about this product?
Sometimes integration with other software isn't great.
What recommendations would you give to someone considering this product?
Definitely go for it, Slack will add great value to your business.
Pros
- Trustworthy
- Unique Features
- Respectful
- Acts with Integrity
Cons
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
Sarah V.
- Role: Operations
- Industry: Other
- Involvement: Initial Implementation
Submitted Aug 2023
Fantastic product!
Likeliness to Recommend
What differentiates Slack from other similar products?
I haven't use any other product that have similarity with Slack, im really fascinated with the software.
What is your favorite aspect of this product?
What I like the most about slack is that you can change the mood of your board , then the environment stops being so monotonous with the software, the idea that it can connect to google calendar and the user appears as offline when you are in a meeting I find it very valuable for third-party users,
What do you dislike most about this product?
I dont have anything really i dislike.
What recommendations would you give to someone considering this product?
Very easy to use, it has a lot of features that can help an efficient team work.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Chandan S.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2023
Fantastic tool for team communication
Likeliness to Recommend
What differentiates Slack from other similar products?
The ease with which Slack facilitates interaction and exploration within your professional connections is superb. Tagging colleagues, reaching out to coworkers, and creating dedicated channels for specific topics are all very simple to use.
What is your favorite aspect of this product?
The versatility of integration with numerous systems is truly impressive.
What do you dislike most about this product?
The absence of read receipts can create uncertainty about whether your message has been viewed.
What recommendations would you give to someone considering this product?
Go for it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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