Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Eduardo B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Slack's great, most fun chat app to use

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack offers a great platform to interact with all colleagues, it's beautifully designed and stays up to date with social trends, including features like pronouns and emojis.

What is your favorite aspect of this product?

It's easy to use even when you end up having lots of channels and groups, the notifications features makes it easy to focus on the right thing.

What do you dislike most about this product?

Sometimes integration with other software isn't great.

What recommendations would you give to someone considering this product?

Definitely go for it, Slack will add great value to your business.

Pros

  • Trustworthy
  • Unique Features
  • Respectful
  • Acts with Integrity

Cons

  • Leverages Incumbent Status

Sarah V.

  • Role: Operations
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I haven't use any other product that have similarity with Slack, im really fascinated with the software.

What is your favorite aspect of this product?

What I like the most about slack is that you can change the mood of your board , then the environment stops being so monotonous with the software, the idea that it can connect to google calendar and the user appears as offline when you are in a meeting I find it very valuable for third-party users,

What do you dislike most about this product?

I dont have anything really i dislike.

What recommendations would you give to someone considering this product?

Very easy to use, it has a lot of features that can help an efficient team work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chandan S.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Fantastic tool for team communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The ease with which Slack facilitates interaction and exploration within your professional connections is superb. Tagging colleagues, reaching out to coworkers, and creating dedicated channels for specific topics are all very simple to use.

What is your favorite aspect of this product?

The versatility of integration with numerous systems is truly impressive.

What do you dislike most about this product?

The absence of read receipts can create uncertainty about whether your message has been viewed.

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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