Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Thomas P.

  • Role: C-Level
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Chat Functionality for your Company at it's Best!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The functionality is supurb compairs to compeditors suc as google chat

What is your favorite aspect of this product?

The Chat, Video, and whiteboard intergrations

What do you dislike most about this product?

takes IT to set it up. Not all that user friendly upon implimentation, but once done, tuper simple to operate and navigate

What recommendations would you give to someone considering this product?

Way better then Google Chat.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Willis P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

Easy to use, amazing integrability

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Very easy to integrate with their parties and corporate tools

What is your favorite aspect of this product?

Versatility on the feature sets provided by the tool and how easy is the integration with their parties

What do you dislike most about this product?

Has experienced single sign-on issues in the past for the previous version. Not a major problem

What recommendations would you give to someone considering this product?

To extend the collaboration through this tool from business units as well, because it can potentiate the communication between technical and non technical actors in a project.

Pros

  • Inspires Innovation
  • Client Friendly Policies
  • Fair
  • Altruistic
  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2023

Great productivity tool!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Performance Enhancing
  • Saves Time
  • Enables Productivity

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