Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Azhar C.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Superb Collaboration Tool - In a class of its own

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It is so easy to use and so simple to configure. Brilliant user interface makes familiarisation easier and helps with workflows and greater enhanced productivity.

What is your favorite aspect of this product?

Ease of use, simple to transition from different screens, versatility, transparency and quick to gain new understanding and familiarisation of the product.

What do you dislike most about this product?

Lots of events/incidents can easily proliferate into many area and this can lead to a sprawl and disorganisation of these elements.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

beth p.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Work discord!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

the intuitiveness of the system

What is your favorite aspect of this product?

the both private and group chat functions, so you can take to all relevant people about a project

What do you dislike most about this product?

nothing all around good, no large faults

What recommendations would you give to someone considering this product?

go for it

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Nneka I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to implement slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It's user friendly

What is your favorite aspect of this product?

Settings and options

What do you dislike most about this product?

I hate how I struggle with using the video share and audio

What recommendations would you give to someone considering this product?

I will highly recommend slack

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Client Friendly Policies

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