Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sourabh G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Slack - A Modern And Powerful tool

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Integration with various tools, workflows and automations.

What is your favorite aspect of this product?

We can integrate with our code pipelines to have notifications. It has large number of plugins to integrate with other apps. We can customise and create forms, polls and everything we can imagine with help of slack and associated plugins.

What do you dislike most about this product?

Audio and video calls can be better. Slack huddles are not as good. too many notifications and it takes time to learn around customising and personalising alerts and multiple devices can make it complex. Bit expensive for small companies.

What recommendations would you give to someone considering this product?

One of best productivity tool.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Effective Service

Gaurav a.

  • Role: Consultant
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use Great features

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is a great tool to communicate among the teams . With the new cab ability we can share code , integrate with other tool easily such as Jira. Plus the call quality and screen share is excellent

What is your favorite aspect of this product?

Code sharing & integration with jira stories

What do you dislike most about this product?

Nothing specific, new huddle call was bit of an issue when I started using it , now I m more comfortable with the new features

What recommendations would you give to someone considering this product?

Excellent product to collaborate with in or outside team ( external vendors )

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Priya J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Meets expectations. Easy to use.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The ease of use and The compact features.

What is your favorite aspect of this product?

I love how easily it lets us connect with the team

What do you dislike most about this product?

Nothing about this product to dislike

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Slack Comparisons