Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Oshin L.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Great tool at a great price

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is pretty easy to onboard with.

What is your favorite aspect of this product?

The speed and ease of use. Mobile app is great too

What do you dislike most about this product?

Skepticism around security

What recommendations would you give to someone considering this product?

Great pricing for startups

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sasi P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Very easy and productive communications tool

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Its channel-based organization, threaded conversations, and real-time messaging capabilities enable seamless information sharing and task coordination.

What is your favorite aspect of this product?

I like slack's integrations with various third-party tools and services, including project management platforms, CRM systems, email clients, and productivity apps

What do you dislike most about this product?

Slack's offline mode is limited and does not provide full access to all features, making it less useful for situations where internet connectivity is unreliable.

What recommendations would you give to someone considering this product?

Adapt the platform and guidelines as your team's needs evolve, ensuring that Slack remains a valuable tool for enhancing productivity and teamwork.

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Halis Burhan Ç.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Amazing Grouping Mechanism

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is second to none in terms having most efficient grouping mechanism

What is your favorite aspect of this product?

This tool magically or naturally turns instant communication into a more formal tone.

What do you dislike most about this product?

I suppose it's getting much more pricier than it was.

What recommendations would you give to someone considering this product?

I'd definitely recommend everyone to try out this tool because it's simply amazing.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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