Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Diego H.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Awesome messaging app for business

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

You can have channels and DMs. The search option works perfect. The new canvas feature. The bunch of apps you can add. And the workflows.

What is your favorite aspect of this product?

Now it is the automations

What do you dislike most about this product?

One thing is you can't rename easily a DM group with more than two persons. You can't collaborate across file sharing. Can you add a feature to set a status within a date range i.e starting X date/time and finishing Y date/time

What recommendations would you give to someone considering this product?

Perfect fit app for business

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Eduardo R.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Efficient Communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It has a clean, easy-to-navigate interface that helps users organize their conversations effectively, across channels, threads, and direct messages.

What is your favorite aspect of this product?

Its ability to centralize communication and collaboration in one place. The ability to create various topical channels makes it easy to organize conversations and keep teams focused on specific tasks or projects.

What do you dislike most about this product?

Information overload that can sometimes occur in very active channels. With so many simultaneous conversations and constant notifications, it can become challenging to maintain focus, especially if notification settings and channel organization are not properly managed.

What recommendations would you give to someone considering this product?

Take advantage of the training resources Slack offers so you and your team can get the most out of the platform. The more you know about its capabilities, the more you can customize it to meet your needs.

Pros

  • Continually Improving Product
  • Unique Features
  • Respectful
  • Client Friendly Policies

Elias R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Streamlined Collaboration andAwesome Capabilities

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Its intuitive and user-friendly interface, fostering seamless team collaboration. The real-time messaging, extensive app integrations, and customizable channels create a dynamic and efficient communication hub. For me, Slack's versatility goes beyond simple messaging, making it a comprehensive platform for team coordination and project management.

What is your favorite aspect of this product?

What I really love is its real-time collaboration prowess. The instant messaging, file sharing, and integrations create a dynamic communication hub that keeps our team connected and projects flowing smoothly. Being able to communicate efficiently, specially in our industry and kind of priojects, has been extremely useful.

What do you dislike most about this product?

I genuinely appreciate all aspects of Slack. At the time I haven't found anything that I dislike, the mobile app is just a game changer for me as I can communicate with my team anywhere, any time.

What recommendations would you give to someone considering this product?

I'd say dive into its versatility. Explore the channels, play with integrations, and customize notifications to fit your workflow. Don't shy away from using its full potential with instant messaging and file sharing, it's a robust tool. Also, take advantage of its collaborative nature; encourage your team to leverage channels effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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