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What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
![](https://cdn-public.softwarereviews.com/production/profile_image/2121124/original/2121124.jpg?1704475690)
VinothKumar R.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2023
Good place for team communications
Likeliness to Recommend
What differentiates Slack from other similar products?
User friendly platform. Can connect & communicate with the team easily.
What is your favorite aspect of this product?
Creating different channels for different projects is very good
What do you dislike most about this product?
Sometimes takes much time to open
What recommendations would you give to someone considering this product?
Best & easy platform for team communications
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
![](https://cdn-public.softwarereviews.com/production/profile_image/2119591/original/2119591.jpg?1700163462)
Vaishnavi G.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Nov 2023
Great tool with integration capabilities
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack stands out for its channel-based approach to organizing team conversations and projects. Its seamless integration with popular apps via Slack Connect extends its utility. Slack offers robust customization for workflows not easily replicated in competitors. Its focus on replacing internal email gives Slack appeal with knowledge workers. However, Slack lacks sophisticated analytics or project management features found in dedicated platforms. Video and voice capabilities are basic compared to full-featured conferencing tools. While innovative at launch, Slack now faces competition from Microsoft Teams and Facebook Workplace.
What is your favorite aspect of this product?
Slack wins for me on customization and integrations. I can set up channels to perfectly match my team's projects and priorities for streamlined communication. Native integration with our other software tools through Slack Connect makes collaborating much easier without constantly switching apps. I like that I can integrate bots to automate routine tasks right within Slack conversations. Slack's notifications and mobile app keep me connected to our channels without being overwhelmed by emails. The ability to search archives and share knowledge across the company is extremely valuable.
What do you dislike most about this product?
Price - Slack's pricing tiers get quite expensive for larger teams and organizations. The free version is limited. Cost could be prohibitive for some. Can be distracting - With constant notifications and conversations, Slack can also be distracting if usage isn't managed well. There's a risk of overusing Slack. Video capabilities - Slack's built-in video chat and conferencing features are bare bones compared to Zoom, Microsoft Teams, etc. Steep learning curve - Slack has a lot of functionality. New users often find it confusing to use without thorough onboarding and training.
What recommendations would you give to someone considering this product?
Try the free version first to see if Slack aligns with your team's communication needs before paying. Take time to thoughtfully organize channels around your projects, teams, and workflows for maximum effectiveness. Integrate with other apps your team already uses through Slack Connect to maximize utility. Develop conventions on @ mentioning, threading, and statuses to avoid distraction and clutter. Be prepared to invest time into training all team members on using Slack properly. Supplement Slack with dedicated project management, document collaboration, and video conferencing tools.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
akshaj m.
- Role: Student Academic
- Industry: Engineering
- Involvement: End User of Application
Submitted Nov 2023
Easy to use, getting started is a bit annoying.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has that sleek and premium look, the application just looks very aesthetic. unlike other apps that are sometimes all over the place.
What is your favorite aspect of this product?
Slack has independent voice chat rooms which I absolutely love. No need to start a meeting to speak on call with anyone.
What do you dislike most about this product?
Sometimes it feels very unprofessional.
What recommendations would you give to someone considering this product?
I would highly recommend Slack to anyone who is looking for a casual yet professional messaging app. The breadth of features is amazing and will not disappoint you.
Pros
- Helps Innovate
- Trustworthy
- Caring
- Respectful
Please tell us why you think this review should be flagged.
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