Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Vineet A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Nice tool for Business Messaging!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is quick, reliable and has a great compatibility with all the devices. Files can be shared smoothly along with the calendars to remind for any meetings.

What is your favorite aspect of this product?

It is simply amazing as it provides us robust, clear and reliable communication that has really changed the way we discuss about project with our team.

What do you dislike most about this product?

Sometimes it gives server error, which can be improved by the development team.

What recommendations would you give to someone considering this product?

Using Slack is really simple ad Amazing for quick communication with the team. Also you can sync it with your calendars to get the slack status updated with a notification that you are in a meeting.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Ajay K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

My experience using slack

Likeliness to Recommend

5 /10

What differentiates Slack from other similar products?

It adds more collaboration, different channels from different technologies

What is your favorite aspect of this product?

Mentions, channels

What do you dislike most about this product?

Integration are not that great flexible

What recommendations would you give to someone considering this product?

Its is nice team collaboration tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Enrica M.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

fantastic way to share informations with the teams

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

friendly interface and better way to manage different channels

What is your favorite aspect of this product?

i like the easy way to activate new channels and manage projects with the teams

What do you dislike most about this product?

nothing really

What recommendations would you give to someone considering this product?

it was really a surprise and maybe it's still one of the top tools to stay in touch with your team

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

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