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What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
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Syed J. A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Easy to use Customizable Collaborative
Likeliness to Recommend
What differentiates Slack from other similar products?
Easy to use, customizable and integrates well.
What is your favorite aspect of this product?
Collaboration
What do you dislike most about this product?
Users within the same organization should be able to customize it to their liking.
What recommendations would you give to someone considering this product?
I have no recommendations to give.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Rohan K.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Excellent communicator. Unique features.
Likeliness to Recommend
What differentiates Slack from other similar products?
Ease of use. Screen sharing and annotation. Huddle feature is awesome.
What is your favorite aspect of this product?
Jira, service desk integrations and huddle
What do you dislike most about this product?
No eco system and lacks.
What recommendations would you give to someone considering this product?
Works perfectly. If you have a Microsoft ecosystem then not cost effective.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Saves Time
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
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Annam K.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2024
Easy to use and is a fantastic replacement to team
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack really feels like a business chat environment with personal touches. It has all the emoji's which makes having conversation much simpler and friendly
What is your favorite aspect of this product?
I like the coloration and screen sharing options. Having huddles with groups right away
What do you dislike most about this product?
I wish it was integrated with an email
What recommendations would you give to someone considering this product?
GO for it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
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