Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Vaishali S.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Excellent corporate messenger,fast and easy to use

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack emerges as a standout option in the competitive landscape for numerous compelling reasons, cementing its status as a top pick for teams across the globe. Its intuitive and user-friendly interface serves as a cornerstone, facilitating effortless communication and collaboration among team members. Moreover, Slack's extensive array of integrations with various tools and services enables teams to consolidate their workflow seamlessly, accessing all necessary resources within a unified platform.

What is your favorite aspect of this product?

Slack is an excellent corporate messenger. It is fast, convenient and easy to use. I love Slack with the latest improvements, I can talk with anyone in the workspace without even exiting from it.

What do you dislike most about this product?

There is nothing to dislike about this product. Because It is a very great tool to use.

What recommendations would you give to someone considering this product?

Good product to use. I've been using this product for 6 months already. Good quality and user-friendly interface. slack is constantly evolving. Easy, organized communication that boosts productivity in any work setting. Great tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Martin D.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Default option

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Best in class product. Wouldn't switch in a million years

What is your favorite aspect of this product?

Realtime messaging and collaboration

What do you dislike most about this product?

Downtime it's more frequent that I would like

What recommendations would you give to someone considering this product?

Try the free trial.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Steven G.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Standard for real-time collaboration

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is so easy to use and administer. It is the fastest and easiest way to get remote teams working together. The multi-platform support is critical and works so well.

What is your favorite aspect of this product?

So simple to use - channels and threads are so easy to get going. Managing conversations is also easy given the ability to mark items for later.

What do you dislike most about this product?

The new UI took some time to get used and the pace of change seems to have slowed considerably in the last couple of years.

What recommendations would you give to someone considering this product?

If you're a small company just use it, you'll be amazed at the difference it makes in day to day communication with your teams.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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