Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Helen S.

  • Role: Public Sector
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Amazing product

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Creating different groups to enhance communication. Super centralized

What is your favorite aspect of this product?

Enhancing communication

What do you dislike most about this product?

Email notifications

What recommendations would you give to someone considering this product?

Understand the breath of all its features

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Mansi J.

  • Role: Operations
  • Industry: Chemicals
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Feb 2024

Great product, love it!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It is much more customisable

What is your favorite aspect of this product?

Customisation and ease of use

What do you dislike most about this product?

Nothing, all is well

What recommendations would you give to someone considering this product?

Great product go for it

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Security Protects

Yatharth S.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Amazing product, great for companies of all sizes.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Pricing is much cheaper, packs better features.

What is your favorite aspect of this product?

The ease of use of slack is great.

What do you dislike most about this product?

Sometimes the product crashes when handling a lot of traffic

What recommendations would you give to someone considering this product?

I would highly recommend this for startups since it is very cost effective and does the job.

Pros

  • Performance Enhancing
  • Unique Features
  • Fair
  • Client Friendly Policies

Cons

  • Less Friendly Negotiation

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