Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Kyle K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Amazing Platform for internal communication

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is a one stop solution for internal communication making day to day tasks simple with a wide range of features.

What is your favorite aspect of this product?

SLACKBOT!!!

What do you dislike most about this product?

Nothing as of Now

What recommendations would you give to someone considering this product?

Got for it withought a second thought

Pros

  • Reliable
  • Unique Features
  • Saves Time
  • Includes Product Enhancements

Rahul M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Simple to use.

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

Differentiated features like channels, workspaces, etc.

What is your favorite aspect of this product?

Channels to collaborate uniquely within various teams.

What do you dislike most about this product?

Call recording capabilities.

What recommendations would you give to someone considering this product?

Slack is very open and simple to use with good collaborative features, and it has good functionality of Channels and Workspaces.

Pros

  • Reliable
  • Performance Enhancing
  • Caring
  • Saves Time

Mercedes A.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

A communication tool, I cannot do without.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Although I have encountered similar tools looking to replicate what Slack does, none of them.has the level of intuitiveness of Slack, nor the workflow automation capabilities of Slack. Personally, I have benefitted hugely from using Slacks automation builder to automate simple day to day processes between Slack and other critical software products I use in the workplace.

What is your favorite aspect of this product?

I love Slack connect. It has served me as a secure , more organized alternative to email communications with external partners of my company. With Slack Connect, communication is easier to track , less formal and safe from spam attacks and potential phishing attacks. The level of security which Slack connects brings, coupled with its organized mode of chat based interaction, makes it my preferred communication channel with collaborators outside my company.

What do you dislike most about this product?

Slack's notifications can be noisy for me at times..This is a result of the number of channels that I am a part of, due to the size of my organization and the absence of a mechanism that helps me manage the kind of channel notifications I receive.

What recommendations would you give to someone considering this product?

I am of the opinion that Slack contributes greatly to seamless communication and collaboration between teams, regardless of their size .

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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