Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Garvin C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

the best team communication tool on the market

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Ease of use and it's integration with all of the tools I use on a daily basis like google integration. Huddle is such a great tool, I use it on a daily basis. It skips all the steps of having to hop on a video call.

What is your favorite aspect of this product?

The organized channels are great to have structured conversations based on topics and teams. I also really enjoy huddle for quick chats and stand up especially for tech companies. They support a lot of integration and collaboration tools like polling, reminders, etc. that makes it really easy to work with a remote team.

What do you dislike most about this product?

They recently made a change that takes extra clicks to get into Direct Message. It adds one extra click every time I want to message someone.

What recommendations would you give to someone considering this product?

Play around and set clear communication protocols and channel structures with the team. Don't be afraid to iterate until something works. Invest time in setting up integrations for seamless workflow. It's a game-changer if done correctly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pieter A.

  • Role: C-Level
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

My Experience with Slack is Great

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The platform's ease of use and straightforward design are immediately apparent. You will have no trouble coordinating with coworkers and exchanging files all day long. Even though it has the drawbacks I indicated before, I still had a good time with it.

What is your favorite aspect of this product?

It stands out for its easy-to-use interface, which favors its acceptance. In addition, it works reliably and alerts are always sent at the precise moment they are required. Most importantly for a business environment, Slack can maintain an active presence without becoming intrusive. You will be able to have a comfortable and distraction-free experience thanks to its minimalist design.

What do you dislike most about this product?

Although the platform is generally efficient, users may occasionally experience slowness, leading to irritation. Additionally, the search tool is not always reliable, so it may be difficult to locate older messages or files. A major drawback is that you can't share your screen with other users, which makes real-time collaboration quite difficult.

What recommendations would you give to someone considering this product?

No matter the size of the group (a family, a small business, or a large corporation), it's perfect for keeping everyone connected and on the same page. Even more than that, my family uses Facebook to broadcast vital family news, exchange humorous pictures, and organize activities. Unless the participants are involved in a complicated project that could benefit from segmenting different talks into different channels, it is not a good option for maintaining communication between a couple of people.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Effective Service

Edith O.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Reliable team communication platform

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack offers a unique way to name and organize channels and ensure each team can receive information relating to their tasks. You can easily find the specific messages you want by clicking on the relevant channel.

What is your favorite aspect of this product?

I like how Slack integrates effectively with other applications and platforms such as Trello to create a platform with all crucial features needed. Another favorite aspect is the ability to easily create channels and allow everyone to follow threads relating to specific information in the workplace. Therefore, not everyone will receive sensitive information because such information can be shared through the relevant channel.

What do you dislike most about this product?

It can affect productivity especially if you join many channels with so much going on and you receive notifications regularly. This might make you spend a lot of time on the channel following the conversation instead of working. The notifications could be too many sometimes.

What recommendations would you give to someone considering this product?

Consider integrating Slack with team collaboration platform you use. It will enhance communication and team collaboration

Pros

  • Caring
  • Respectful
  • Acts with Integrity
  • Client's Interest First

Most Popular Slack Comparisons