Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

mahmud a.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to navigate

Likeliness to Recommend

3 /10

What differentiates Slack from other similar products?

Slack differentiates itself from other similar products by its user-friendly interface, extensive integration capabilities, robust search functionality, and strong focus on team collaboration.

What do you dislike most about this product?

What I dislike most about this product is the occasional lag or downtime experienced, which can disrupt workflow and communication within teams.

What recommendations would you give to someone considering this product?

If you are considering this product, I would recommend conducting thorough research to understand its features, benefits, and potential drawbacks. Additionally, read reviews from other users to gain insights into their experiences. It's also helpful to compare similar products to ensure you're making an informed decision. Lastly, consider your specific needs and preferences to determine if this product aligns with your requirements.

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Client's Interest First

Cons

  • Less Performance Enhancing
  • Commodity Features
  • Leverages Incumbent Status

Abhay C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Efficient.Adaptable.Complex.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack's smooth user experience, which combines a simple UI with strong features like numerous app connectors and sophisticated search capabilities is what makes it stand out. Teams are able to work together more efficiently and communicate clearly which increases output and streamlines processes.

What is your favorite aspect of this product?

The easiest thing about slack to use with other apps is its integration. Through integration with various apps, it enables teams to personalize their experience, resulting in more seamless and productive work.

What do you dislike most about this product?

Keeping organized and handling notification via slack might occasionally be too much for some users, especially in hectic setting.

What recommendations would you give to someone considering this product?

In order to prevent overload, start by organizing your channels and setting your notifications. For efficient workflows, make use of integrations and make sure all team members receive enough training.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Shivam K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is different from other similar tools because it's easy for beginners to use. You can chat in channels and threads, making communication smooth. Finding stuff with the search is really simple too. Plus, notifications keep you in the loop, and its connections with other apps are super helpful for getting work done efficiently.

What is your favorite aspect of this product?

My favorite aspect of this product is its speed and versatility. It's incredibly useful for getting things done quickly. I appreciate how it offers a wide range of features, including Channels, Huddles, External Connections, and messaging capabilities, all in one place.

What do you dislike most about this product?

The main thing I don't like about this product is how it connects with other apps. Sometimes it can be risky for security. Also, while threads are helpful, going through long ones feels like searching through old stuff, which can be a bit annoying.

What recommendations would you give to someone considering this product?

If you can afford it, go for Slack without second thoughts. It's simple, organized, and empowers your team's communication and creativity. It's a top-notch omnichannel communication tool, worth every penny you invest in it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

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