Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Jessica A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to use and understand

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It integrates other platforms with ease

What is your favorite aspect of this product?

It is user friendly and easy to navigate

What do you dislike most about this product?

Notification settings could be more intuitive

What recommendations would you give to someone considering this product?

Play with different integrations

Pros

  • Helps Innovate
  • Effective Service
  • Fair
  • Acts with Integrity

Madi M.

  • Role: Sales Marketing
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Communicate with your team easily!

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

The ease of using the product.

What is your favorite aspect of this product?

Conversing and wokring with my team easily.

What do you dislike most about this product?

I dislike nothing.

What recommendations would you give to someone considering this product?

Test out the software and see if it works for you - more than likely it will!

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

Alexis A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

The more I use Slack, the more I like it.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Plugins and integrations with third-party applications. Plus there are no additional costs to synchronize the tools you already use.

What is your favorite aspect of this product?

The more I use Slack, the more I like it... Your options the messaging services are amazing, the messages tend to be accurate, the integrations with other apps have helped me figure out the best way to use Slack for my needs, and the support is very dedicated.

What do you dislike most about this product?

I'm pleased with Slack.

What recommendations would you give to someone considering this product?

Extensive messaging options, works immediately with other platforms of your choice, these will help you discover how to use Slack for your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

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