What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Ankit Z.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Great corporate communication platform
Likeliness to Recommend
What differentiates Slack from other similar products?
Best thing about Slack is its inbuilt interface as it allows teams and groups to communicate effectively, the capabilities of creating channels, threads, direct messages makes it very workable for teams to communicate.
What is your favorite aspect of this product?
- Easy to use on a daily basis - Channel creation, chats and invitations are smooth to do - Plenty of customization options - Calls, video sharing, voice notes are all updated with unique features and easy to use on the go - Integrations are amazing and easy to implement.
What do you dislike most about this product?
Sometimes it could be overwhelming to new users. Also, the free version has a lot of limitations in terms of maintaining chat and file history and also storage limitations.
What recommendations would you give to someone considering this product?
Yes, this app is very easy to use and effective. It's the most complete app for chat ever especially for corporate teamwork.
Pros
- Unique Features
- Reliable
- Performance Enhancing
- Efficient Service
Cons
- Inhibits Innovation
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Levi C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2024
Best comms product on the market
Likeliness to Recommend
What differentiates Slack from other similar products?
Ease of use and awesome API
What is your favorite aspect of this product?
API is incredible
What do you dislike most about this product?
The notification noise
What recommendations would you give to someone considering this product?
None honestly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Peter H.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Feb 2024
Fantastic collaboration tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Feature set, mobile platform is better than other chat or workplace tools.
What is your favorite aspect of this product?
ease of use and installation for team
What do you dislike most about this product?
This product has no dislikes
What recommendations would you give to someone considering this product?
research and demo with your team to ensure fits the need current and future
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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