Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ankit Z.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Great corporate communication platform

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Best thing about Slack is its inbuilt interface as it allows teams and groups to communicate effectively, the capabilities of creating channels, threads, direct messages makes it very workable for teams to communicate.

What is your favorite aspect of this product?

- Easy to use on a daily basis - Channel creation, chats and invitations are smooth to do - Plenty of customization options - Calls, video sharing, voice notes are all updated with unique features and easy to use on the go - Integrations are amazing and easy to implement.

What do you dislike most about this product?

Sometimes it could be overwhelming to new users. Also, the free version has a lot of limitations in terms of maintaining chat and file history and also storage limitations.

What recommendations would you give to someone considering this product?

Yes, this app is very easy to use and effective. It's the most complete app for chat ever especially for corporate teamwork.

Pros

  • Unique Features
  • Reliable
  • Performance Enhancing
  • Efficient Service

Cons

  • Inhibits Innovation
  • Charges for Enhancements

Levi C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Best comms product on the market

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Ease of use and awesome API

What is your favorite aspect of this product?

API is incredible

What do you dislike most about this product?

The notification noise

What recommendations would you give to someone considering this product?

None honestly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Peter H.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Fantastic collaboration tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Feature set, mobile platform is better than other chat or workplace tools.

What is your favorite aspect of this product?

ease of use and installation for team

What do you dislike most about this product?

This product has no dislikes

What recommendations would you give to someone considering this product?

research and demo with your team to ensure fits the need current and future

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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