What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
I love Slack!
Likeliness to Recommend
Pros
- Effective Service
- Caring
- Saves Time
- Efficient Service
Please tell us why you think this review should be flagged.
Mariano Javier C.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: Initial Implementation
Submitted Feb 2024
Fantastic product!
Likeliness to Recommend
What differentiates Slack from other similar products?
The number of integrations with other platforms that allow the exchange of information and documents. In addition to the multiple communication channels it provides for the network.
What is your favorite aspect of this product?
That is constantly being updated and adding tools so that communication between participants is more complete and efficient.
What do you dislike most about this product?
That at times the notifications do not work or get stuck.
What recommendations would you give to someone considering this product?
Which is an excellent omnichannel communication tool. Very complete and do not hesitate to pay for it.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Feb 2024
Fosters Collaboration but hampers productivity
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Fair
- Over Delivered
Cons
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
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