Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2024

I love Slack!

Likeliness to Recommend

10 /10

Pros

  • Effective Service
  • Caring
  • Saves Time
  • Efficient Service

Mariano Javier C.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Feb 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The number of integrations with other platforms that allow the exchange of information and documents. In addition to the multiple communication channels it provides for the network.

What is your favorite aspect of this product?

That is constantly being updated and adding tools so that communication between participants is more complete and efficient.

What do you dislike most about this product?

That at times the notifications do not work or get stuck.

What recommendations would you give to someone considering this product?

Which is an excellent omnichannel communication tool. Very complete and do not hesitate to pay for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Fosters Collaboration but hampers productivity

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Over Delivered

Cons

  • Less Performance Enhancing

Most Popular Slack Comparisons