Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sheena G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Slack's Versatility is Unmatched

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack's ability to create a collaborative ecosystem within a single platform.

What is your favorite aspect of this product?

The sheer versatility of channels steals the show for me. We've got channels for everything – specific clients, projects, and even a designated channel for Friday fun.

What do you dislike most about this product?

There's a minor hiccup in the form of threads. While undoubtedly useful, navigating through a lengthy thread can feel like a digital archaeology expedition

What recommendations would you give to someone considering this product?

Up until now, it's been a love letter to Slack, and rightly so. If you're considering it, go ahead – it's a fantastic tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Yogesh S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy To Use

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The Messaging Interface is good easy to use beginner-friendly. Channel and Thread are very good and happy to use these features. Search Functionality is too easy and easy to search.

What is your favorite aspect of this product?

User-Friendly Interface You can easily send the message and receive the message . Channel Organization is Very Good and easy to access.

What do you dislike most about this product?

No any Funcanality for Task Tracking.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Gabriel Z.

  • Role: Information Technology
  • Industry: Shipping
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

A one stop solution for team communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It's an almost full one stop solution for team communication, collaboration and effort articulation, with a very wide arrange of features that allow not only to communicate in a live environment, but also to share files, follow threads and have a living archive of knowledge and progress of work done by the team.

What is your favorite aspect of this product?

Ease of use and wide arrange of varied features, covering almost every corner of my operations.

What do you dislike most about this product?

Sometimes updates can be counter intuitive or reset previously configured setups.

What recommendations would you give to someone considering this product?

Don't take much time thinking of other choices if Slack is within your budget, it's easy to use, easy to organize, and packs a lot of power to unleash your teams communicational and creative skills.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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