Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Bolatito T.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Simplified communication.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The seamlessness with which Slack connects with other apps I use, is what I perceive to be the most important point of differential between Slack and other messaging services. In the case of my team, we have utilized this strong area of Slack to create automation of small, repetitive tasks in day to day departmental and team operations, thereby expanding on the default capabilities of the Slack platform.

What is your favorite aspect of this product?

Knowing how disorganized conversations via chatting can be, especially within an office environment, I love how Slack organizes my conversations into different channels, making it convenient to keep track of past conversations . The threaded nature of conversations on Slack, its flawless file sharing functionality are other aspects of my Slack experience, which I have come to really cherish.

What do you dislike most about this product?

The major challenge I have got with Slack is mainly around notification management and the potential for distractions. Although, I have found the ' do not disturb ' mode to be helpful for reducing potential distractions, as a result of constant notifications to a large extent , it is still not the perfect solution as of now.

What recommendations would you give to someone considering this product?

Workflow management and enhanced productivity are some of the key benefits, which comes with Slack.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Rajat K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

A New Collaboration tool with engaging features..

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Till Now, in my organization , I have used only two collaboration tools those are: Microsoft Teams and Slack. Slack easy navigation and smooth video and audio quality even on poor connections works far better from other collaboration tools. shortcut to create events and activities truely fascinates every developer in IT sector.

What is your favorite aspect of this product?

filtered notifications settings and more organised channels, I think are two good aspects

What do you dislike most about this product?

Channel Creation Sometimes slower initial loading .

What recommendations would you give to someone considering this product?

If you want to try out of Microsoft Teams and Slack, I would suggest you to first Use Teams and then Slack , so that you can know how slack performs equal or even better in multiple aspects.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Saves Time

Gugulethu M.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use, efficient and fast

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Its ability to collaborate with team members.

What is your favorite aspect of this product?

The freedom to add emojis and pinning messages.

What do you dislike most about this product?

It seems very complicated at first glance.

What recommendations would you give to someone considering this product?

Give yourself time to learn about the product so, you may enjoy the functionalities

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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