What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Sheena G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2024
Slack's Versatility is Unmatched
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack's ability to create a collaborative ecosystem within a single platform.
What is your favorite aspect of this product?
The sheer versatility of channels steals the show for me. We've got channels for everything – specific clients, projects, and even a designated channel for Friday fun.
What do you dislike most about this product?
There's a minor hiccup in the form of threads. While undoubtedly useful, navigating through a lengthy thread can feel like a digital archaeology expedition
What recommendations would you give to someone considering this product?
Up until now, it's been a love letter to Slack, and rightly so. If you're considering it, go ahead – it's a fantastic tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
Please tell us why you think this review should be flagged.
Yogesh S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Mar 2024
Easy To Use
Likeliness to Recommend
What differentiates Slack from other similar products?
The Messaging Interface is good easy to use beginner-friendly. Channel and Thread are very good and happy to use these features. Search Functionality is too easy and easy to search.
What is your favorite aspect of this product?
User-Friendly Interface You can easily send the message and receive the message . Channel Organization is Very Good and easy to access.
What do you dislike most about this product?
No any Funcanality for Task Tracking.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Gabriel Z.
- Role: Information Technology
- Industry: Shipping
- Involvement: IT Leader or Manager
Submitted Mar 2024
A one stop solution for team communication
Likeliness to Recommend
What differentiates Slack from other similar products?
It's an almost full one stop solution for team communication, collaboration and effort articulation, with a very wide arrange of features that allow not only to communicate in a live environment, but also to share files, follow threads and have a living archive of knowledge and progress of work done by the team.
What is your favorite aspect of this product?
Ease of use and wide arrange of varied features, covering almost every corner of my operations.
What do you dislike most about this product?
Sometimes updates can be counter intuitive or reset previously configured setups.
What recommendations would you give to someone considering this product?
Don't take much time thinking of other choices if Slack is within your budget, it's easy to use, easy to organize, and packs a lot of power to unleash your teams communicational and creative skills.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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