Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Joshua R.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best Work Related Messaging Platform

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Has more of a discord/startupy feel to it. Makes interacting with peers more engaging.

What is your favorite aspect of this product?

Has all features like Channels, Huddles, External Connections, and of course messaging.

What do you dislike most about this product?

External App integration but that's something that contains a lot of security issues, not a slack problem in and of itself.

What recommendations would you give to someone considering this product?

try it out! worth it for sure if you can negotiate a good contract.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Baleigh K.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is known for its clean and intuitive interface, making it easy for users to navigate and collaborate seamlessly. The user-friendly design enhances the overall user experience, making it more accessible for teams of all sizes.

What is your favorite aspect of this product?

My favorite aspect of Slack is its seamless integration of communication and collaboration. With dedicated channels, threaded conversations, and powerful search, it centralizes our team's communication. Real-time collaboration and a user-friendly interface enhance productivity. Slack's all-encompassing approach makes it my preferred platform for effective team communication.

What do you dislike most about this product?

While Slack excels in many areas, one drawback is its potential for message overload in busy channels. In highly active teams, the constant flow of messages can sometimes make it challenging to filter important information. While threading helps, managing high-volume channels remains a minor inconvenience. Despite this, the overall benefits of Slack outweigh this limitation for me.

What recommendations would you give to someone considering this product?

Customize Channels: Tailor channels to match your team's projects or topics. Set Channel Etiquette: Establish clear guidelines to keep communication organized. Explore Integrations: Integrate third-party tools for seamless workflows. Master Search and Archive: Learn how to efficiently search and archive information. Effective Onboarding: Ensure thorough onboarding for new team members. Encourage Real-time Collaboration: Emphasize quick and effective communication. Manage Notifications: Strike a balance to avoid notification overload. Prioritize Security: Implement security measures for a safe environment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abraham K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Centralized and effective communication with Salck

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The simplicity of the platform makes real-time chat and collaboration a breeze. The ability to record voices, listen to the recording in different regimes and receive calls is an advantage that many platforms do not have. In addition, I have the ability to change status and pause notifications if necessary so as not to be disturbed.

What is your favorite aspect of this product?

I like how complete and simple it is. It allows me to talk to my coworkers face to face and establish different channels to discuss different topics. As a result, I can't miss any chats or posts in the thread.

What do you dislike most about this product?

There's nothing in particular I don't like about Slack.

What recommendations would you give to someone considering this product?

Slack is ideal for daily collaboration for teams that manage multiple projects or tasks while working in different locations and need to be able to communicate quickly via instant messaging instead of long emails.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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