What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Alma B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
One of the best instant messaging products
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack notifications are very powerful. It's integrations are hame changing.
What is your favorite aspect of this product?
Love the notifications, integrations and level of tech sharing.
What do you dislike most about this product?
It's stalls out some times.
What recommendations would you give to someone considering this product?
Overall one of my fave chat products on the market. Way better than teams and does not kill your computer.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Cons
- Less Generous
- Less Transparent
Please tell us why you think this review should be flagged.
Wilian B.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Everything you need in terms of omnichannel commun
Likeliness to Recommend
What differentiates Slack from other similar products?
The way all functions are presented. The "feedback" and "tips" messages that appear, at the correct frequency. Stability in general.
What is your favorite aspect of this product?
The delivery stability and appearance of the software.
What do you dislike most about this product?
In my eyes, there is nothing that discredits Slack.
What recommendations would you give to someone considering this product?
Just install the software and enjoy everything it has to offer.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Camila C.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
I love the integration with others softwares
Likeliness to Recommend
What differentiates Slack from other similar products?
the features and integration
What is your favorite aspect of this product?
useful and really fast
What do you dislike most about this product?
sometimes it breaks
What recommendations would you give to someone considering this product?
go ahead! the pros are many more than the cons
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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