Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Alma B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

One of the best instant messaging products

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack notifications are very powerful. It's integrations are hame changing.

What is your favorite aspect of this product?

Love the notifications, integrations and level of tech sharing.

What do you dislike most about this product?

It's stalls out some times.

What recommendations would you give to someone considering this product?

Overall one of my fave chat products on the market. Way better than teams and does not kill your computer.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Cons

  • Less Generous
  • Less Transparent

Wilian B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Everything you need in terms of omnichannel commun

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The way all functions are presented. The "feedback" and "tips" messages that appear, at the correct frequency. Stability in general.

What is your favorite aspect of this product?

The delivery stability and appearance of the software.

What do you dislike most about this product?

In my eyes, there is nothing that discredits Slack.

What recommendations would you give to someone considering this product?

Just install the software and enjoy everything it has to offer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Camila C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

I love the integration with others softwares

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

the features and integration

What is your favorite aspect of this product?

useful and really fast

What do you dislike most about this product?

sometimes it breaks

What recommendations would you give to someone considering this product?

go ahead! the pros are many more than the cons

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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