What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Shivam V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Streamlined Communication Solution
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack really shines because it's super easy to use, integrates smoothly with tons of other tools I rely on, and has a powerful search function. Plus, the way it organizes conversations into channels keeps our team organized and productive.
What is your favorite aspect of this product?
My favourite feature of Slack as a user is how easily it can be integrated with other programmes and services. It is really quick and efficient to use, and it streamlines my workflow by centralising communication and cooperation inside one platform.
What do you dislike most about this product?
The aspect I dislike most about Slack is its pricing structure. While the platform offers a lot of value, especially for teams, the cost can add up, especially for larger organizations or those with tight budgets. Additionally, some features that I would expect to be included in the base version are only available in higher-priced tiers, which can be frustrating.
What recommendations would you give to someone considering this product?
I would suggest anyone thinking about using Slack to test out the capabilities, judge connectors, and compare pricing options by utilising the free trial. For optimal efficiency, tailor channels and notifications to the work flow of your team.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Effective Service
Please tell us why you think this review should be flagged.
Alexis P.
- Role: Information Technology
- Industry: Construction
- Involvement: End User of Application
Submitted Mar 2024
Slack Boosts Productivity at Our Workplace
Likeliness to Recommend
What differentiates Slack from other similar products?
The reliability of Slack differentiates it from other tools. It is a great messaging solution that has been working well for us.
What is your favorite aspect of this product?
Slack has been so consistent to use. Moreover, I love the affordability of this amazing solution.
What do you dislike most about this product?
I do not dislike Slack at all. Slack has been amazing.
What recommendations would you give to someone considering this product?
Slack is so affordable to use and it improves productivity at our workplace.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Emily R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Very easy to use for a large company
Likeliness to Recommend
What differentiates Slack from other similar products?
The features and integration are very powerful
What is your favorite aspect of this product?
How useful it is to help stay in close contact with work people with Slack
What do you dislike most about this product?
Occasionally it doesn't work
What recommendations would you give to someone considering this product?
Overall one of my favourite chat products on the market. It's way better than teams and does not slow down your computer.
Pros
- Efficient Service
- Effective Service
- Acts with Integrity
- Helps Innovate
Please tell us why you think this review should be flagged.
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