Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Shivam V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Streamlined Communication Solution

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack really shines because it's super easy to use, integrates smoothly with tons of other tools I rely on, and has a powerful search function. Plus, the way it organizes conversations into channels keeps our team organized and productive.

What is your favorite aspect of this product?

My favourite feature of Slack as a user is how easily it can be integrated with other programmes and services. It is really quick and efficient to use, and it streamlines my workflow by centralising communication and cooperation inside one platform.

What do you dislike most about this product?

The aspect I dislike most about Slack is its pricing structure. While the platform offers a lot of value, especially for teams, the cost can add up, especially for larger organizations or those with tight budgets. Additionally, some features that I would expect to be included in the base version are only available in higher-priced tiers, which can be frustrating.

What recommendations would you give to someone considering this product?

I would suggest anyone thinking about using Slack to test out the capabilities, judge connectors, and compare pricing options by utilising the free trial. For optimal efficiency, tailor channels and notifications to the work flow of your team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Effective Service

Alexis P.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Slack Boosts Productivity at Our Workplace

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The reliability of Slack differentiates it from other tools. It is a great messaging solution that has been working well for us.

What is your favorite aspect of this product?

Slack has been so consistent to use. Moreover, I love the affordability of this amazing solution.

What do you dislike most about this product?

I do not dislike Slack at all. Slack has been amazing.

What recommendations would you give to someone considering this product?

Slack is so affordable to use and it improves productivity at our workplace.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emily R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Very easy to use for a large company

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The features and integration are very powerful

What is your favorite aspect of this product?

How useful it is to help stay in close contact with work people with Slack

What do you dislike most about this product?

Occasionally it doesn't work

What recommendations would you give to someone considering this product?

Overall one of my favourite chat products on the market. It's way better than teams and does not slow down your computer.

Pros

  • Efficient Service
  • Effective Service
  • Acts with Integrity
  • Helps Innovate

Most Popular Slack Comparisons