Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Tomo S.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Great app, the only downside is it's standalone

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The vibe of it is fun and casual, more relaxed compared to software like Teams.

What is your favorite aspect of this product?

The search is pretty good, the design is intuitive

What do you dislike most about this product?

That it is a standalone product - unlike Teams, it doesn't have its own calendar functionality or video conferencing capability.

What recommendations would you give to someone considering this product?

It's a unique and easy-to-use product, but how different is Slack from Teams?

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Thomas W.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Intuitive chat platform with many functions

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Despite providing real-time chat service, Slack stands out because it has a unique design that makes it look professional. When compared with other chat tools, Slack seems more professional and relatively formal, which makes it ideal for business-related communications. It also allows you to share files, images, comments, and direct messages to relevant people.

What is your favorite aspect of this product?

I like Slack because they send alerts to my email about what is happening on the platform. Therefore, I have a glimpse of what is happening and whether my boss responded to my request even before I login to my Slack account. I also like it because it is easily accessible from anywhere using any device. It is also versatile in that you can share information through private chats, channels, or share with everyone on the workspace. It delivers messages quite fast especially if the participants have a good internet connection.

What do you dislike most about this product?

Sometimes there is too much happening on slack especially if you have several channels and many private chats. So if you are not careful, you might end up spending too much time following what is happening on Slack instead of focusing on your work. If you make a mistake and send the wrong message to a certain channel, the information is seen in real time, which could lead to problems. So you need to be sure what you want to share and with whom.

What recommendations would you give to someone considering this product?

Always create a channel for people handing the same tasks. This makes it easy to share information to specific people and avoid burdening all the others with information that does not relate to them.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Kurt S.

  • Role: C-Level
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Slack is totally for demanding customers

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Working for a global firm has taken care of my communication woes; now I can speak freely with my coworkers without worrying about missing a beat. My alerts are always received by them, and they are all aware of each other's announcements.

What is your favorite aspect of this product?

Since I've used Slack for over three years at two separate workplaces, I can attest to its ease of use and comprehensive features. Thanks to this, I can have one-on-one conversations with my coworkers on whatever subject I choose by setting up dedicated channels for that purpose. Because of that, you won't be able to miss a single conversation or post in the thread. As a team leader, you'll find that integrating with your teammates and communicating with them appropriately is second nature. In short, Slack is an integral part of our daily operations.

What do you dislike most about this product?

Technical difficulties do occur from time to time, and it may take several hours before the alerts become available. Nevertheless, it becomes apparent after a while.

What recommendations would you give to someone considering this product?

It works wonderfully for regular conversations between distant coworkers all across the world. One major drawback is the lack of an acknowledged functionality or "viewed" signal, which leaves me in the dark as to whether or not a coworker has received my message. This is something that Microsoft Teams offers, and I think it would be really useful.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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