What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Shivam K.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Fantastic product
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is different from other similar tools because it's easy for beginners to use. You can chat in channels and threads, making communication smooth. Finding stuff with the search is really simple too. Plus, notifications keep you in the loop, and its connections with other apps are super helpful for getting work done efficiently.
What is your favorite aspect of this product?
My favorite aspect of this product is its speed and versatility. It's incredibly useful for getting things done quickly. I appreciate how it offers a wide range of features, including Channels, Huddles, External Connections, and messaging capabilities, all in one place.
What do you dislike most about this product?
The main thing I don't like about this product is how it connects with other apps. Sometimes it can be risky for security. Also, while threads are helpful, going through long ones feels like searching through old stuff, which can be a bit annoying.
What recommendations would you give to someone considering this product?
If you can afford it, go for Slack without second thoughts. It's simple, organized, and empowers your team's communication and creativity. It's a top-notch omnichannel communication tool, worth every penny you invest in it.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Gaurav C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Easy to use messaging app
Likeliness to Recommend
What differentiates Slack from other similar products?
Its ability to organize conversations into channels, powerful search functionality, and support for various file types make it a versatile platform for both synchronous and asynchronous communication.
What is your favorite aspect of this product?
My favorite aspect of Slack is its extensive integration capabilities. It allows me to connect with numerous third-party tools and services directly within the platform, streamlining communication and collaboration workflows. Whether it's integrating with project management tools, version control systems, or CI/CD pipelines, Slack's integrations enhance productivity by consolidating information and actions in one central hub.
What do you dislike most about this product?
One aspect I find challenging with Slack is managing notifications effectively. While its real-time nature fosters quick communication, it can also lead to a barrage of notifications that may become overwhelming, especially in large teams or busy channels.
What recommendations would you give to someone considering this product?
For those considering Slack, I recommend establishing clear communication norms and channel organization from the outset to prevent information overload. Take advantage of Slack's notification settings to customize alerts according to your priorities and work rhythm. Additionally, invest time in exploring and setting up integrations with your essential tools and services to maximize productivity and streamline workflows within your team.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Sakshi T.
- Role: Operations
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Fantastic product with great features
Likeliness to Recommend
What differentiates Slack from other similar products?
Tech is excellent
What is your favorite aspect of this product?
Functionality
What do you dislike most about this product?
No dislike
What recommendations would you give to someone considering this product?
Best app for professionals
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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