Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Anish M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Powerful Collaboration Tool

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack has an intuitive interface, it has an extensive customization options, plus has numerous integration capabilities. Real time connections and seamless communication is a top choice for businesses.

What is your favorite aspect of this product?

Ease if use and customizable channels for specific teams or projects.

What do you dislike most about this product?

Area of improvement is the cost relative to the value received. While features are provided but it not cost efficient, I typically see the price not competitive and it looks to be on the higher side comparing its others competitors and the value they provide.

What recommendations would you give to someone considering this product?

Check thoroughly if slack handles all the needs of your organization. You can use the trial period to test on all possibilities before closing put on Slack.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Security Protects

Sophie L.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

A tool to consider.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack's ability to integrate with important platforms and tools I use as a tax auditor, including accounting systems, file storage platforms, project management platforms etc This integration makes it easier to.consolidate and streamline my workflow processes, enabling me as an auditor to bring information from.different sources into my activity on Slack.

What is your favorite aspect of this product?

The ability to create dedicated channels for different work operations, projects , teams and department is easily the best part of my Slack experience so far. This makes collaboration and communication more effective and organized , ensuring that conversations and content (files ) related to specific day to day company operations are easy to track and access.

What do you dislike most about this product?

I find it difficult managing my notifications on Slack. Maybe because I am a member of so many Slack channels, which automatically means I get to be involved in a lot of conversations too. As a result , I get a constant stream of messages, which have sometimes been overwhelming and a source of distractions.

What recommendations would you give to someone considering this product?

For me, Slack is a tool to consider for most professional teams and departments, who want to be more effective in their daily operations.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Alok M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Slack "Your workspace partner"

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It's user friendly interface and multiple features which enables end user smooth messaging experience.

What is your favorite aspect of this product?

Favourite part is we can have chat call, video calling, screen sharing as well as data transfer. So we get all under one umbrella.

What do you dislike most about this product?

Sometimes it's has some technical glitches which is very annoying

What recommendations would you give to someone considering this product?

On Slack, you don't need to worry about regulatory compliance, compromised data or loss of intellectual property. So it's must buy products for your workspaces.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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