Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Jeremy A.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

It performs well, but limited

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It's owned by Salesforce

What is your favorite aspect of this product?

Dark mode for the interface.

What do you dislike most about this product?

It is terribly busy as an interface and platform. It's not as easy as others to administer.

What recommendations would you give to someone considering this product?

Use MS Teams unless you run Salesforce then use Teams.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

Cons

  • Inhibits Innovation
  • Less Performance Enhancing
  • Commodity Features

Mahak J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Creative and amazing product

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

similar to Slack. While there may not be an exact replica, some alternatives like Twist, Mattermost, or Zoho Cliq offer customizable features and integration options to varying degrees. However, none may match Slack's level of integration and customization.

What is your favorite aspect of this product?

app integrations and collaboration features similar to Slack, you might want to explore platforms like Microsoft Teams, Discord, or Flock

What do you dislike most about this product?

No features to dislike

What recommendations would you give to someone considering this product?

this is the best collaboration application in market from 3 years till today i have ever used. Just go for it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Manjunath D.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

The best application for Internal collaboration

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

No such applications provide customizations and integration of different apps in one. I feel slack as all in one.

What is your favorite aspect of this product?

The App integrations and collaborations

What do you dislike most about this product?

no such things so far

What recommendations would you give to someone considering this product?

this is the best collaboration application in market from 2 years till today i have ever used. Just go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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