Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Itai N.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Industry standard for a reason

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

I'm honestly not very sure, Slack being so big has kinda distorted the entire market, making everything be "slack but with..."

What is your favorite aspect of this product?

I can absolutely say that slack is an industry standard for a reason, it's stable, robust and intuitive, and the choice to pick this product was basically automatic. I also like the feature where slack tells you about channels you're in and not use.

What do you dislike most about this product?

I believe that adding so many features is distracting from the main thing the product is supposed to do. Additionally, the search is really bad, it never understands what you're searching for, even on a basic level.

What recommendations would you give to someone considering this product?

I would shop around. Landing on slack at the end of this comparison run will not be a bad choice, as slack is at the end of the day a great product, but at least you'll know you've made an educated purchase. Additionally, while slack has a "do you still need to be here?" feature, which I like, it doesn't promote channels, which you should consider doing manually.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Benjamin B.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Helps my whole team stay connected and productive

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

For a medium to large business it is a near perfect communication tool. I like the feature they added in to use voice chats and screen sharing as well, can be more of an all in one platform for internal communication.

What is your favorite aspect of this product?

I like how it keeps my team connected and organized. With the increasingly remote environment in marketing, it is very important to have a tool that provides our communication channels all in one place. Without Slack we couldn't function as a remote team across different parts of the world.

What do you dislike most about this product?

There have been days where we have experienced outages that have been frustrating. And some tools could be labelled better to raise awareness to their functionalities.

What recommendations would you give to someone considering this product?

I would totally recommend slack. I have tried other tools briefly but their features aren't as tailored to business as Slack is. I am very happy with the product.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Helps Innovate
  • Reliable

Pruthavi P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Reviewing the Slack's Enhancing Collaboration

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Good user interface, Wide range of integration capabilities, and strong focus on team collaboration

What is your favorite aspect of this product?

Slack makes it easy to send fast messages, share files, and organize projects, improving communication and productivity.

What do you dislike most about this product?

Getting lots of messages and notifications from different channels can be overwhelming, making it hard to concentrate and decide what to do first.

What recommendations would you give to someone considering this product?

Using Slack's mobile app lets you stay in touch and work with your team wherever you are. This means you can communicate and collaborate smoothly no matter where you are.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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