What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Itai N.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2024
Industry standard for a reason
Likeliness to Recommend
What differentiates Slack from other similar products?
I'm honestly not very sure, Slack being so big has kinda distorted the entire market, making everything be "slack but with..."
What is your favorite aspect of this product?
I can absolutely say that slack is an industry standard for a reason, it's stable, robust and intuitive, and the choice to pick this product was basically automatic. I also like the feature where slack tells you about channels you're in and not use.
What do you dislike most about this product?
I believe that adding so many features is distracting from the main thing the product is supposed to do. Additionally, the search is really bad, it never understands what you're searching for, even on a basic level.
What recommendations would you give to someone considering this product?
I would shop around. Landing on slack at the end of this comparison run will not be a bad choice, as slack is at the end of the day a great product, but at least you'll know you've made an educated purchase. Additionally, while slack has a "do you still need to be here?" feature, which I like, it doesn't promote channels, which you should consider doing manually.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
Please tell us why you think this review should be flagged.
Benjamin B.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2024
Helps my whole team stay connected and productive
Likeliness to Recommend
What differentiates Slack from other similar products?
For a medium to large business it is a near perfect communication tool. I like the feature they added in to use voice chats and screen sharing as well, can be more of an all in one platform for internal communication.
What is your favorite aspect of this product?
I like how it keeps my team connected and organized. With the increasingly remote environment in marketing, it is very important to have a tool that provides our communication channels all in one place. Without Slack we couldn't function as a remote team across different parts of the world.
What do you dislike most about this product?
There have been days where we have experienced outages that have been frustrating. And some tools could be labelled better to raise awareness to their functionalities.
What recommendations would you give to someone considering this product?
I would totally recommend slack. I have tried other tools briefly but their features aren't as tailored to business as Slack is. I am very happy with the product.
Pros
- Continually Improving Product
- Enables Productivity
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
Pruthavi P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Reviewing the Slack's Enhancing Collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
Good user interface, Wide range of integration capabilities, and strong focus on team collaboration
What is your favorite aspect of this product?
Slack makes it easy to send fast messages, share files, and organize projects, improving communication and productivity.
What do you dislike most about this product?
Getting lots of messages and notifications from different channels can be overwhelming, making it hard to concentrate and decide what to do first.
What recommendations would you give to someone considering this product?
Using Slack's mobile app lets you stay in touch and work with your team wherever you are. This means you can communicate and collaborate smoothly no matter where you are.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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