Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sidra A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great platform for cross collaboration

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack's real-time communication, extensive integrations, and intuitive interface set it apart from other similar products.

What is your favorite aspect of this product?

One notable aspect of Slack is its versatility and ease of use in facilitating team communication and collaboration

What do you dislike most about this product?

None, the platform provides all basic functionality.

What recommendations would you give to someone considering this product?

Definitely worth try!

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Caring
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

ayona p.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Attractive Interface and cost efficient!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack’s attractive interface is very engaging as well as various features like adding chat bots for various needs is also very impressive

What is your favorite aspect of this product?

Adding and sharing files as well as adding chatbots for different needs such as counting points for shoutouts as well as reminders for unused channels or unread messages.

What do you dislike most about this product?

Setting status on slack may get difficult to understand at times

What recommendations would you give to someone considering this product?

I would recommend to get Slack as it is attractive and user friendly interface with most engaging features!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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