What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Bhargava R.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Feature rich and highly customizable
Likeliness to Recommend
What differentiates Slack from other similar products?
The suite of features make it a feature rich product and huddle feature enhances team productivity better than working in person might oftentimes because of how convenient it is to start one. Channels allow any size of audience to be a part of the channels
What is your favorite aspect of this product?
Ability to tag people, share media files, and bookmark messages
What do you dislike most about this product?
Sometimes feel like it would be nice to have better access control on messages. I come across situations where a specific set of people need visibility on the message and not everybody in the channel. Ability to have discardable channels might help (channels with an expiration date)
What recommendations would you give to someone considering this product?
Consider this product only for larger collaborative team sizes otherwise might be overkill. Other options might be better for smaller org sizes
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Please tell us why you think this review should be flagged.
Denil P.
- Role: Finance
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2024
Easy to use with a one stop shop approach!
Likeliness to Recommend
What differentiates Slack from other similar products?
The customizations, channel experiences. One stop IM and video call option.
What is your favorite aspect of this product?
Huddle and IM through channels
What do you dislike most about this product?
No option to remote take over and high resolution
What recommendations would you give to someone considering this product?
It is a great tool for IM
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Artyom C.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Fantastic product
Likeliness to Recommend
What differentiates Slack from other similar products?
I personally think slack is a much easier to use tool, with lots of capabilities and integrations which allow for an efficient and integrated system, Personally I also think the security aspect should be improved but that will only happen if the majority of the company does not sit with MS office,
What is your favorite aspect of this product?
Ease of use, integrations available, the canvas is also becoming a favourite feature.
What do you dislike most about this product?
Probably the fact that it is quite expensive and isn't best suited for enterprise level companies.
What recommendations would you give to someone considering this product?
If you are a small or medium company this tool will help you out a lot, the flurry of integrations available is incredibly helpful when at the beginning you do not have access to the whole suite of MS office.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Helps Innovate
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