Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Bhargava R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Feature rich and highly customizable

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The suite of features make it a feature rich product and huddle feature enhances team productivity better than working in person might oftentimes because of how convenient it is to start one. Channels allow any size of audience to be a part of the channels

What is your favorite aspect of this product?

Ability to tag people, share media files, and bookmark messages

What do you dislike most about this product?

Sometimes feel like it would be nice to have better access control on messages. I come across situations where a specific set of people need visibility on the message and not everybody in the channel. Ability to have discardable channels might help (channels with an expiration date)

What recommendations would you give to someone considering this product?

Consider this product only for larger collaborative team sizes otherwise might be overkill. Other options might be better for smaller org sizes

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Denil P.

  • Role: Finance
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use with a one stop shop approach!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The customizations, channel experiences. One stop IM and video call option.

What is your favorite aspect of this product?

Huddle and IM through channels

What do you dislike most about this product?

No option to remote take over and high resolution

What recommendations would you give to someone considering this product?

It is a great tool for IM

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Artyom C.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I personally think slack is a much easier to use tool, with lots of capabilities and integrations which allow for an efficient and integrated system, Personally I also think the security aspect should be improved but that will only happen if the majority of the company does not sit with MS office,

What is your favorite aspect of this product?

Ease of use, integrations available, the canvas is also becoming a favourite feature.

What do you dislike most about this product?

Probably the fact that it is quite expensive and isn't best suited for enterprise level companies.

What recommendations would you give to someone considering this product?

If you are a small or medium company this tool will help you out a lot, the flurry of integrations available is incredibly helpful when at the beginning you do not have access to the whole suite of MS office.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Helps Innovate

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