What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Kalline F.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Christopher M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Great collaboration tool, focuses on teamwork
Likeliness to Recommend
What differentiates Slack from other similar products?
Well, the Freemium model: Offers a free plan for basic use, making it accessible to startups and smaller teams. Integrations: Integrates with a vast range of external tools, allowing customization and workflow automation. Open channels: Encourages information sharing and team knowledge building through public channels. Active community: Fosters a fun and interactive workspace with custom emojis, gifs, and a lively app marketplace. While competitors like Microsoft Teams offer video conferencing strengths, Slack shines in fostering a collaborative and engaging work environment.
What is your favorite aspect of this product?
The channel system: Because you have: Organized discussions: Teams can create channels for specific projects, departments, or even fun topics, keeping conversations on track. Reduced information overload: Users only follow relevant channels, minimizing distractions and allowing them to focus on what matters. Knowledge sharing: Public channels can act as a repository for project information, FAQs, and best practices, fostering team learning. Accessibility: Channels can be private or public, allowing for control over who sees what information
What do you dislike most about this product?
screen sharing
What recommendations would you give to someone considering this product?
A good fit for: Teams that prioritize open communication and collaboration: Businesses that value integrations and workflow automation with various tools. Companies with a remote or hybrid workforce needing a central communication hub. Teams looking for a fun and engaging work environment with a focus on transparency Tips... Establish clear guidelines for channel creation and usage to maintain organization. Integrate the tools your team already uses to maximize efficiency. Utilize features like emojis, polls, and threads to keep conversations engaging
Pros
- Acts with Integrity
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Commodity Features
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Ariel O.
- Role: Operations
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Mar 2024
Fantastic product!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack stands out from other similar products due to its user-friendly interface, extensive integration options with third-party apps and services, robust search functionality, customizable notifications, and powerful collaboration features like channels, threads, and file sharing.
What is your favorite aspect of this product?
I love that Slack offers a diverse range of tools and features that cater to different team sizes and industries.
What do you dislike most about this product?
Some enhancements to integrations are lacking but Slack is always improving and enhancing there product.
What recommendations would you give to someone considering this product?
I would compare this to other products in the same category and see what makes sense for your company. Slack works with large corporations to little one man businesses and can help improve cross company collaboration and communication.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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