Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Kalline F.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great collaboration tool, focuses on teamwork

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Well, the Freemium model: Offers a free plan for basic use, making it accessible to startups and smaller teams. Integrations: Integrates with a vast range of external tools, allowing customization and workflow automation. Open channels: Encourages information sharing and team knowledge building through public channels. Active community: Fosters a fun and interactive workspace with custom emojis, gifs, and a lively app marketplace. While competitors like Microsoft Teams offer video conferencing strengths, Slack shines in fostering a collaborative and engaging work environment.

What is your favorite aspect of this product?

The channel system: Because you have: Organized discussions: Teams can create channels for specific projects, departments, or even fun topics, keeping conversations on track. Reduced information overload: Users only follow relevant channels, minimizing distractions and allowing them to focus on what matters. Knowledge sharing: Public channels can act as a repository for project information, FAQs, and best practices, fostering team learning. Accessibility: Channels can be private or public, allowing for control over who sees what information

What do you dislike most about this product?

screen sharing

What recommendations would you give to someone considering this product?

A good fit for: Teams that prioritize open communication and collaboration: Businesses that value integrations and workflow automation with various tools. Companies with a remote or hybrid workforce needing a central communication hub. Teams looking for a fun and engaging work environment with a focus on transparency Tips... Establish clear guidelines for channel creation and usage to maintain organization. Integrate the tools your team already uses to maximize efficiency. Utilize features like emojis, polls, and threads to keep conversations engaging

Pros

  • Acts with Integrity
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Commodity Features

Ariel O.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack stands out from other similar products due to its user-friendly interface, extensive integration options with third-party apps and services, robust search functionality, customizable notifications, and powerful collaboration features like channels, threads, and file sharing.

What is your favorite aspect of this product?

I love that Slack offers a diverse range of tools and features that cater to different team sizes and industries.

What do you dislike most about this product?

Some enhancements to integrations are lacking but Slack is always improving and enhancing there product.

What recommendations would you give to someone considering this product?

I would compare this to other products in the same category and see what makes sense for your company. Slack works with large corporations to little one man businesses and can help improve cross company collaboration and communication.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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