What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Shashi S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Good amount of integration; Multiple integration
Likeliness to Recommend
What differentiates Slack from other similar products?
Ease of implementation; Ease of integration of multiple products Notification is snappy and customizable.
What is your favorite aspect of this product?
Notifications
What do you dislike most about this product?
Display Picture doesn't support GIF
What recommendations would you give to someone considering this product?
Use the integrations available like Zoom, Meet, Hangouts, etc
Pros
- Reliable
- Trustworthy
- Effective Service
- Respectful
Please tell us why you think this review should be flagged.
Aman K.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2024
Communicating made easy with Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has a great breadth of features which differentiates it from its peers. I liked how well threads help in tracking and communicating about different topics with different stakeholders within the same channel. It also provides good customization for writing text and that helps to communicate with stakeholder in a clear & concise way.
What is your favorite aspect of this product?
My favorite aspect is how clean and easy to use its interface is. I switched from Teams and found it quite intuitive to use and with all the features to make different channels for different purposes and managing threads seamlessly for tracking conversations has made slack a important part of my job.
What do you dislike most about this product?
I'm quite satisfied with the product and its features but I had faced issues in the past with respect to attaching some files as it wasn't allowing to attach any files but I guess those would some bugs which got corrected later.
What recommendations would you give to someone considering this product?
It's a great product for everyday use and will definitely help in productivity enhancement and for communicating around everyday tasks with stakeholders.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Vanika R.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2024
Interactive and easy to use chat solution
Likeliness to Recommend
What differentiates Slack from other similar products?
its security and SSO facility are must mention along with Channel-based Communication and reliability
What is your favorite aspect of this product?
Survey feedback and task management along with great support
What do you dislike most about this product?
Limited Offline Functionality and lack to storage
What recommendations would you give to someone considering this product?
it is a nice app to effectively increase your connectivity within the organization need to work on the audio video calling aspect of the application
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Reliable
Please tell us why you think this review should be flagged.
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