Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sharthak A.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Good product and have lot of advance features

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

Not much difference but gives good connectivity.

What is your favorite aspect of this product?

Communication flow and group section

What do you dislike most about this product?

Should support AI chat Bot

What recommendations would you give to someone considering this product?

Need to install customisable apps over slack

Pros

  • Efficient Service
  • Inspires Innovation
  • Caring
  • Client Friendly Policies

Nishit A.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use, great product

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It's ease of usage

What is your favorite aspect of this product?

Communication within org.

What do you dislike most about this product?

Open source

What recommendations would you give to someone considering this product?

go ahead, its a great product.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

YOGENDER T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

It is easy to use and can add multiple vendor

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

We can multiple vendor in my one slack

What is your favorite aspect of this product?

Very easy to use

What do you dislike most about this product?

User interface can be better

What recommendations would you give to someone considering this product?

Work on user interface

Pros

  • Helps Innovate
  • Saves Time
  • Fair
  • Acts with Integrity

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