What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Tony F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Setting the standard for instant messaging
Likeliness to Recommend
What differentiates Slack from other similar products?
Uploading files to messages is much faster and easier
What is your favorite aspect of this product?
The customizable features help me personalize to my needs
What do you dislike most about this product?
Not much, could ahve better built in tools for screen sharing like a more effective whiteboarding tool
What recommendations would you give to someone considering this product?
To at least try the tool out for consideration
Pros
- Continually Improving Product
- Helps Innovate
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Satvik S.
- Role: Student Academic
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Easy to learn, but features are disorganized.
Likeliness to Recommend
What differentiates Slack from other similar products?
Feels more casual than similar products. Encourages short-term conversations.
What is your favorite aspect of this product?
Encourages short-term and casual conversations.
What do you dislike most about this product?
Features are disorganized.
What recommendations would you give to someone considering this product?
Make sure that Slack exactly matches your requirements for communication use. Otherwise, it's features can get in the way of your daily productivity use.
Pros
- Fair
- Generous Negotitation
- Transparent
- Friendly Negotiation
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Efficient Service
Please tell us why you think this review should be flagged.
Amit A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Great product, a bit expensive.
Likeliness to Recommend
What differentiates Slack from other similar products?
It;s pricy
What is your favorite aspect of this product?
Collaboration and productivity
What do you dislike most about this product?
Limited on the free version
What recommendations would you give to someone considering this product?
Notifications overload
Pros
- Saves Time
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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