Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Tony F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Setting the standard for instant messaging

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Uploading files to messages is much faster and easier

What is your favorite aspect of this product?

The customizable features help me personalize to my needs

What do you dislike most about this product?

Not much, could ahve better built in tools for screen sharing like a more effective whiteboarding tool

What recommendations would you give to someone considering this product?

To at least try the tool out for consideration

Pros

  • Continually Improving Product
  • Helps Innovate
  • Trustworthy
  • Efficient Service

Satvik S.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to learn, but features are disorganized.

Likeliness to Recommend

6 /10

What differentiates Slack from other similar products?

Feels more casual than similar products. Encourages short-term conversations.

What is your favorite aspect of this product?

Encourages short-term and casual conversations.

What do you dislike most about this product?

Features are disorganized.

What recommendations would you give to someone considering this product?

Make sure that Slack exactly matches your requirements for communication use. Otherwise, it's features can get in the way of your daily productivity use.

Pros

  • Fair
  • Generous Negotitation
  • Transparent
  • Friendly Negotiation

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Efficient Service

Amit A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Great product, a bit expensive.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It;s pricy

What is your favorite aspect of this product?

Collaboration and productivity

What do you dislike most about this product?

Limited on the free version

What recommendations would you give to someone considering this product?

Notifications overload

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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