Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Gordon W.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Very quick messaging and reliable

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

I dont find much difference

What is your favorite aspect of this product?

Good instant messaging

What do you dislike most about this product?

Sometimes it hangs up

What recommendations would you give to someone considering this product?

learn it capabilities

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Performance Enhancing

Adriana J.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Improves collaboration and communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack's success in facilitating internal communication and collaboration among all designated employees and work teams has resulted in increased overall productivity, sustained project success, and a smoother flow of information throughout the company.

What is your favorite aspect of this product?

It has been an invaluable tool for fostering cooperation and collaboration among my colleagues, and I use it to keep in touch with them. The ease with which we can share information, files in various formats and documentation related to our projects is amazing, and the features it includes are perfect for keeping teams in sync and moving forward efficiently. For me, channeling communication has been a boon to workflow, and the ability to automate mundane activities is a fantastic benefit.

What do you dislike most about this product?

After installation, it was running slow all the time, so we applied new updates and it worked. I have no complaints with this product; it is amazing and innovates quickly.

What recommendations would you give to someone considering this product?

Slack allows us to collaborate and communicate with each other when, where and how it suits us best. Everyone in the company will appreciate it even more if they can automate some of their daily tasks. When it comes to managing, organizing, communicating and collaborating, the benefits are manifold. Everyone should do it.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Anant U.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy and Efficient team collaboration

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The easy interface and the ability to make many modifications in a group.

What is your favorite aspect of this product?

Intuitive Interface

What do you dislike most about this product?

Less frequency of updates

What recommendations would you give to someone considering this product?

Test it with your team if they are comfortable changing from their previous software as It has many features and some may find it overwhelming

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Effective Service

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