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Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 88

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Rashmeet K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Price effective, continuously improving

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Security and Compliance: Slack offers robust security features, including data encryption, single sign-on (SSO), and compliance with various industry standards. This ensures that sensitive information is protected

What is your favorite aspect of this product?

Slack’s channel-centric communication. This feature helps keep conversations organized and focused, making it easier to manage projects and collaborate effectively.

What do you dislike most about this product?

New users might find it challenging to navigate and utilize all of Slack’s features effectively, especially if they are not familiar with similar tools. Also, while Slack offers extensive integrations, setting them up and managing them can sometimes be complex and time-consuming.

What recommendations would you give to someone considering this product?

Customize Your Workspace and Notifications: Take advantage of Slack’s customization options. Set up channels based on projects, teams, or topics to keep conversations organized. Customize notifications to avoid being overwhelmed by alerts. Explore Workflow Automation: Use Slack’s Workflow Builder to automate repetitive tasks and improve efficiency. This can save time and reduce manual work.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Lydia W.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

A classic for a reason

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Ubiquity and ease of use. Almost everyone prefers it to Teams by now.

What is your favorite aspect of this product?

How much it got me off of email and how much faster my response time is with it.

What do you dislike most about this product?

Search capabilities are lacking.

What recommendations would you give to someone considering this product?

You're likely able to get many of the same features with teams or zoom chat but slack may be easier for more employees to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Elizabeth O.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Slack comes with huge advantage for communication.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

In my opinion, I think the learn curve to sit down and start sending or receiving messages is a matter of a few minutes sets Slack apart. While learning to use more advanced features on Slack takes a while longer , being able to pick up on Slack quickly is an aspect where I believe Slack does have an advantage over similar messaging software products.

What is your favorite aspect of this product?

I love how completely searchable my experience with Slack has become. I am able to find specific messages from my past Slack interactions , regardless of whether they are from days , weeks or months ago, This has enabled me to locate important conversations from my search history in seconds with ease.

What do you dislike most about this product?

Although virtual audio/video based interaction is possible with Slack Huddles, it is still steps behind what is obtainable on standard video conferencing products like Zoom. For my company, this has necessitated us to use Slack in integration with a standard video conferencing software , especially for large sized participant conversations.

What recommendations would you give to someone considering this product?

Slack provides speed based business messaging , which I believe should be an integral part of efficient communication within most modern business environment. This is the reason why I recommend Slack.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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