What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Winni H.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2020
Accessible for people with reduced mobility.
Likeliness to Recommend
What differentiates Slack from other similar products?
You can make video calls in Slack in two ways: from a direct message or from a channel. That is to say From a direct message: open a direct message and click on the "Phone" icon in the upper right corner. The call will start immediately and the person you are dialing will receive a notification. (If the member of your team you want to contact has "Do Not Disturb" active, they will receive a missed call notification in the direct message.) From a channel: open the channel of your choice and click on the "Details" icon, which is located in the upper right corner. Click on "Call" and confirm your call when prompted by the program. At this point, Slack will post a message on the channel so members can join. Video calling with more than one user is disabled on the free plan. Both options are very beneficial and practical.
What is your favorite aspect of this product?
You have the option of screen sharing in case it is necessary for any of the team members to present a presentation. You can work and make a video call at the same time, without having to pause your activities or interrupt your video. Slack is available for desktop or mobile so you can connect from wherever you are. You can connect Slack to other video conferencing services like Zoom, Webex, or Bluejeans.
What do you dislike most about this product?
It only allows 15 people per video call on any of its plans. If you don't have any of their Pro plans, you won't be able to make video calls.
What recommendations would you give to someone considering this product?
Slack has become a great ally for companies, especially now that remote work has become more than necessary. In addition to being a platform that provides a shared vision of the projects to all the members of your team, it also makes video calls efficiently and quickly. It has advanced features ranging from screen sharing, background blurring (to avoid distractions) downloading and text transcription to integrated chat and more. It allows you to make video calls with anyone inside or outside your organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Justin C.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2020
Best instant messaging software
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack makes arrangement and shared comprehension over your group, making you more beneficial, less pushed, and only somewhat more joyful. Slack brings all your group's correspondence together, giving everybody a common workspace where discussions are composed and open.
What is your favorite aspect of this product?
Slack works progressively and can be utilized on about any mobile associated gadget. The system works effortlessly with ther platforms like Dropbox,Mailchimp ,Google Drive etc. Files can be shared continuously directly inside your Slack channels. You can remark on a particular record and get moment input. This gatekeeping highlight of Slack is valuable. You can restrict channels or gathering visits to simply the people engaged with a task or free it up to the whole organization.
What do you dislike most about this product?
Sometimes messages alerts recieved are delayed but other than this it is the best platform for team collaboration.
What recommendations would you give to someone considering this product?
Slack is valuabl to business that works with remote teams and be a big advantage to organization with time sensitive projects as well.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Diana S.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Sep 2020
Internal communications simplified by Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is the only internal communications platform that has a robust backend integration capability and can integrate with almost every software and APIs.
What is your favorite aspect of this product?
I like that Slack enhances cloud file sharing via encrypted platform. Team collaboration is another thing that I like most about Slack.
What do you dislike most about this product?
Video conferencing feature is weak and requires boost from other programs like Skype for Business.
What recommendations would you give to someone considering this product?
Before making the final determination of implementing Slack, i would suggest considering their internal communications desires.
Pros
- Trustworthy
- Friendly Negotiation
- Appreciates Incumbent Status
- Helps Innovate
Please tell us why you think this review should be flagged.
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