Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Marilla R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Perfect communication for all work teams.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Team collaboration and proportionate communication within our work zone is very important to us, and is something where Slack is too good, for good communication. One of the things that differentiates Slack, from other collaboration platforms, is that Slack allows any process to be carried out using commands with the "#" sign, you can delete channels, add new channels, eject members, add new members, limit the amount of members for each channel, and many other things that simplify the use of the platform and streamline the channel management process.

What is your favorite aspect of this product?

One of the things I like the most in relation to Slack is that the messaging of all the channels works in real time, this has achieved that each of the messages can be sent or received instantly by each of the members of each communication channel. In addition, this real-time operation also applies to the sending of attachments within each channel. Another thing I like is that Slack has a perfect integration with the Box Storage service, which helps me a lot to be able to export or import any file that we handle within our Slack network, and thus be able to streamline the work process within my work zone.

What do you dislike most about this product?

Currently, I have only noticed one negative factor in the operation of Slack, and it is related to its application for mobile devices. It is not so negative and it does not affect the performance of the user so much, but I consider that it is a factor that can be improved. The problem with the Slack application is that it takes a long time to upload files to share them within communication channels, or sometimes the files cannot be successfully uploaded, and it is not because of connectivity problems, but rather that the application has an extremely slow process to send files within this communication network. I hope this can be improved.

What recommendations would you give to someone considering this product?

My recommendation for any person or work area that is considering this product is that they take advantage of obtaining one of the best platforms for communication of work teams. Slack will provide them with a perfect team collaboration and they will be able to do all kinds of group work and work planning with perfect end-to-end communication. In addition, Slack is very easy to use, with the methodology of using commands, the general use of the platform is greatly simplified. I consider that Slack is appropriate for any company that has a deficiency in the communication of work teams, Slack does its job very well.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Rui A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Powerful and efficient team messaging.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is distinguished and excelled by bots which allows users to automatically assign tasks, run surveys, calculate results, and remind users about meetings.

What is your favorite aspect of this product?

Like Slack enables a variety of useful features for business and collaborative messaging between staff, of which the most notable are: public and private team-based chat channels help employees share discussion topics and communicate efficiently, customizable notifications allow you to be informed about the most important topics, it can be integrated with a wide variety of applications, including file storage solutions, and project management software, with the option of integrated phone calls, and video chat for up to 15 people.

What do you dislike most about this product?

Slack eventually has availability issues that make it difficult for users to access the application.

What recommendations would you give to someone considering this product?

I recommend Slack, it is competent and with advantages for organizations that require an efficient way to communicate and collaborate between work teams, their members, and clients.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ivan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy to implement and use

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I like the price and the functionalities but above all the ability to customize the notifications in an advanced way

What is your favorite aspect of this product?

Intuitive and easy to use interface which facilitates implementation in workgroups

What do you dislike most about this product?

Searching for information sometimes tends to be a bit difficult and impractical

What recommendations would you give to someone considering this product?

Set clear rules of conversation in groups and take time to train the working group that will use it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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