Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Fun, great, efficient chat system

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Rohan B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

The best tool for communication and file sharing

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is being used throughout our organization so that we can collaborate in a much better and a refined way. It is helping us eliminate the fuss and confusion that usually comes when multiple people are doing the same project. It helps us in communicating in a more professional manner and share files faster so that we can be more efficient at work.

What is your favorite aspect of this product?

Its extensions support many software and make it easy to use with other software. It supports all platforms. More features for sending photos or data than traditional email. Channel helps to arrange messages in a better way.

What do you dislike most about this product?

Delete conversations after some days in free version Takes heavy load on RAM Themes are not great for use

What recommendations would you give to someone considering this product?

Slack is very good with the conversation and calling features. We can snooze notification where we want. We can sent mail to the particular channel's member directly from Slack. We can't see last seen of the user which is in our chats or group. The UI of Slack is look like old needs to improve in the UI and themes.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Inspires Innovation

Sandy F.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Great time management product

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

I have no experience from another work organization platform like Slack.

What is your favorite aspect of this product?

It has channels that monitors time management on our organization and the progress of projects and tasks. It streamlines workflows and coordinates all team members for better performance. Conversation is easy and very fast with Slack such as sending text messages and emojis all under one central place.

What do you dislike most about this product?

I have not disliked anything to do with this great platform.

What recommendations would you give to someone considering this product?

I highly recommend Slack for better team collaboration and organization of tasks and projects.

Pros

  • Inspires Innovation
  • Caring
  • Saves Time
  • Altruistic

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