Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Noah M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

One of my daily favorites is Slack.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack enables us to integrate all modern communication channels into a single software or tool. Group chats, direct messages, video calls, one-on-one chats, informal audio meetings, and discussions with external partners or customers are all options. You may connect your Outlook calendar to Slack and make it transparent for employees who are unavailable due to a meeting, create simple IT help desks, compile collections of ideas, and so on, using a variety of tools. The possibilities are virtually limitless!. Short-term team exchanges, playback of modest comments, fixed opinion polls, and topical group conversations all contribute to make work

What is your favorite aspect of this product?

Asynchronous work was a thing of the past. We gained a lot of speed, were more agile in our exchanges, and were able to drastically minimize the avalanche of (internal) mails by adopting Slack in our teams. During my MBA, I primarily utilize Slack to collaborate and arrange with my classmates. You can work on a variety of topics and ideas in a structured and organized manner this way. Simultaneously, you have far more features than, say, WhatsApp, and you can get a lot out of Slack thanks to integrations. It enables you to collaborate in a modern and efficient manner. The performance is far superior to that of Microsoft Teams or Zoom.

What do you dislike most about this product?

For proper configuration, some training is required on the administrator's side. It's also necessary to have a basic awareness of IT processes. The user interface of the application is no longer particularly current, and it lacks some vital features. It is not possible to specify how many and whose direct messaging partners you want to see in your app, for example. Although the Slackbot should be improved, it has the potential to be really useful. Features such as a calendar or a separate overview for file sharing would be beneficial. It's also possible to have a better overview and operate more fluidly across many workplaces.

What recommendations would you give to someone considering this product?

A single application connects all digital communication channels. Chat, telephony, and business videoconferencing all in one tool. The performance is far better than Microsoft Teams or Zoom. You can also use the mobile app to communicate with sales representatives without having to dial a phone number. Slack is easy to use and intuitive, and it has a lot of functions. Slack's multiple features enable it to perform a great deal of manual labor. The system delivers basic order and clarity via several channels, mixing innovative communication methods with tried-and-true communication methods from other systems.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Chloe Nicholle A.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Great collaboration system.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It is a very well created tool, with high technology that allows better communication on mobile devices between all those who belong to any business organization, be it small, medium, or even large.

What is your favorite aspect of this product?

This software is very well developed, so it allows us simple communication between the entire business group, being quick and easy to interact.

What do you dislike most about this product?

What is lacking, in our opinion, is to improve the learning part for beginners, that is a bit wrong, there should be more facility to explain.

What recommendations would you give to someone considering this product?

For all types of organizations that want to have good, easy and simple communication with all staff, allowing all business control.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Harleen K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Reliable, secure and seamless Slack

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

When it comes to integrations, Slack is more fun to work with as it supports over 1,500 app integrations.

What is your favorite aspect of this product?

As a Slack user I can take a direct look at the world of applications to start my day right from the home page. Slack is known for its huge list of integrations. These bot apps like Polly, Doodle Bot, Geekbot, Kyber, Statsbot, Timebot, Attendance bot, Leevbot help users like virtual team members to manage tasks smoothly.

What do you dislike most about this product?

Support teams resolve issues and share product knowledge. It enables users to collaborate with more powerful integrations for faster customer inquiry resolutions.

What recommendations would you give to someone considering this product?

Slack as a freemium app has pricing plans to suit everyone's needs. Offers a limited number of features for free for an unlimited period of time. To experience the full-level feature stack, you need to opt for paid plans. Slack comes with three different pricing plans of Standard, Plus, and Enterprise Grid with features segregated based on each.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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