Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Chinmay D.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Amazing product with lot of features

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

With slack we can create our custom bots and do local testing of our applications, also we can create custom emojis with slack.

What is your favorite aspect of this product?

Slack huddle is the best way to connect with peers or an entire channel and share your screen it's like a high-class messaging app with VOIP and video calling features.

What do you dislike most about this product?

I don't understand why slack gives messages to yourself features.

What recommendations would you give to someone considering this product?

I recommend everyone to use slack as a messaging tool as there is a lot to do with the slack that our normal applications don't have.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Saves Time

Sindhura R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Best Tool for Team Communications

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

In the last three years of usage never saw downtime. Its intuitiveness increases the team to communicate well.

What is your favorite aspect of this product?

Integration with Jira is the best feature I liked. Another feature I always use is the Code tag which makes it easy to share code with the team members

What do you dislike most about this product?

I don't have any issues with slack

What recommendations would you give to someone considering this product?

If anyone is looking for a better tool for team communications on a day-to-day basis, there is no other tool except slack that provides you with all the features at a reasonable price.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Stephanie C.

  • Role: C-Level
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Fast and efficient team-based collaboration.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack differentiates itself from similar software, in terms of the quality of features it provides users like myself. Features such as 'channels' and 'workflow builder' are mainly unique to Slack.

What is your favorite aspect of this product?

Easy to use user interface on mobile phone, native desktop application and on web browser as well. Slacks integration with third party software applications , is another area of Slack I greatly love.

What do you dislike most about this product?

I have nothing to dislike about Slack. It is a fantastic team collaboration tool.

What recommendations would you give to someone considering this product?

I recommend Slack to all workplaces looking to be more efficient, in terms of remote collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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