Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Pankaj Singh S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Fast and versatile product.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Integration with other products and services.

What is your favorite aspect of this product?

Fast messaging and integration with other services.

What do you dislike most about this product?

GIF integration could be better. Expecting better Video call quality.

What recommendations would you give to someone considering this product?

Very good product for startup and SME business for fast communication.

Pros

  • Performance Enhancing
  • Transparent
  • Helps Innovate
  • Continually Improving Product

Karan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Secure Connection in Organization

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The usage is simple and secure and the product is very efficient and reliable

What is your favorite aspect of this product?

The connection and User interface is simple and the product is easy to acces even through mobile application.

What do you dislike most about this product?

There might be restrictions in file transfer at times and also huge file size cannot be sent through

What recommendations would you give to someone considering this product?

I would like to recommend it to many as its a efficient and easy to use Product app

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features
  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Smart collaboration with Slack.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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