Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Romi K.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Bit pricey but hassle free

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It's very easy to use and flawless when it comes to communication and file sharing.

What is your favorite aspect of this product?

File sharing and communication. Managing and dealing with different teams.

What do you dislike most about this product?

complex to manage different channels and log in to them with channel names that you won't even remember if you are working with dozens of them.

What recommendations would you give to someone considering this product?

Absolute best and you should consider it for all your remote work and client communications.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Pritam D.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Great Communication Platform For Organizations

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack have lots of useful unique feature some of the unique features are, 1> Its extensions support many software and make it easy to use with other software. 2> Easy to get chat history and take a backup of you conversations. 3> Search feature is very interactive and helpful. 4> Channels feature is really great feature. A Channel is like a group where discussion is held but it can be public, private, shared, or multi-workspace, which is very helpful to organize the messages . 5> Having a good mobile application which support all the required features. 6> It have variety of emoticons as well you can easily use that.

What is your favorite aspect of this product?

Slack is very useful platform for instant messaging and group conversation in your organization. Some of the important features are, 1>Great interactive UI and UX which is very easy to use. 2>Channel helps to arrange messages in a better and secure way. 3>Seamless integration with third-party software applications is very useful. 4>Searching message is effective, we can easily find previous message or files. 5>Threading on messages is very useful feature. You can easily follow-up the conversation. 6>Easy to customize user interface, Color schemes can be changed to user's preference. 7>File Sharing over chat is very quick and secure.

What do you dislike most about this product?

Slack is a great product but some more feature and improvement can make it more better and effective in market. Some of the are like, 1> Slack is little a heavy application it intensively consumes memory and battery. 2> The audio and video call capabilities could be improved to provide greater clarity. 3> It's quite expensive. Old messages are deleted after a certain period of time in the free versions. 4> No automatic messaging send option available.

What recommendations would you give to someone considering this product?

It is best suited in all sorts of organization, small or big, it well suited in all firms. Slack is great at keeping people connected across companies and geographies. Its best use is that it can be used to form a group for communicating with our colleagues while working on a common project. It also can be used as a reminder for our important stuff. We can manage our meetings by integrating the Google Calendar into slack by that way slack also remind us before a meeting as a notification. I will strongly recommend slack over other messaging apps to try once.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Noah M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

One of my daily favorites is Slack.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack enables us to integrate all modern communication channels into a single software or tool. Group chats, direct messages, video calls, one-on-one chats, informal audio meetings, and discussions with external partners or customers are all options. You may connect your Outlook calendar to Slack and make it transparent for employees who are unavailable due to a meeting, create simple IT help desks, compile collections of ideas, and so on, using a variety of tools. The possibilities are virtually limitless!. Short-term team exchanges, playback of modest comments, fixed opinion polls, and topical group conversations all contribute to make work

What is your favorite aspect of this product?

Asynchronous work was a thing of the past. We gained a lot of speed, were more agile in our exchanges, and were able to drastically minimize the avalanche of (internal) mails by adopting Slack in our teams. During my MBA, I primarily utilize Slack to collaborate and arrange with my classmates. You can work on a variety of topics and ideas in a structured and organized manner this way. Simultaneously, you have far more features than, say, WhatsApp, and you can get a lot out of Slack thanks to integrations. It enables you to collaborate in a modern and efficient manner. The performance is far superior to that of Microsoft Teams or Zoom.

What do you dislike most about this product?

For proper configuration, some training is required on the administrator's side. It's also necessary to have a basic awareness of IT processes. The user interface of the application is no longer particularly current, and it lacks some vital features. It is not possible to specify how many and whose direct messaging partners you want to see in your app, for example. Although the Slackbot should be improved, it has the potential to be really useful. Features such as a calendar or a separate overview for file sharing would be beneficial. It's also possible to have a better overview and operate more fluidly across many workplaces.

What recommendations would you give to someone considering this product?

A single application connects all digital communication channels. Chat, telephony, and business videoconferencing all in one tool. The performance is far better than Microsoft Teams or Zoom. You can also use the mobile app to communicate with sales representatives without having to dial a phone number. Slack is easy to use and intuitive, and it has a lot of functions. Slack's multiple features enable it to perform a great deal of manual labor. The system delivers basic order and clarity via several channels, mixing innovative communication methods with tried-and-true communication methods from other systems.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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