Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Fernanda M.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

A great communication tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The message history is amazing and very secure (encrypted). We can send files of sizes greater than 1Gb and the images do not undergo compression and decrease in quality. The audio recording in the chat is great.

What is your favorite aspect of this product?

Being cross-platform isn't a problem in my company, but it certainly would be in many others. Security (message encryption) is very important in institutional use.

What do you dislike most about this product?

Group organization can improve. It also needs to improve usability and documentation. A critical point is the possibility of having versions in other languages.

What recommendations would you give to someone considering this product?

There are many communication technologies available in the market. But for users of non-windows operating systems, Slack is the best, most complete and with the most information base (strong user community).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

RASHAB K.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Fantastic social collaboration software

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is a social collaboration software and love the multiple third party plugins integration and other software integrations. With features like making folder for cluttered channels, Different channels for different products and a superb user interface makes it shine from its competitors.

What is your favorite aspect of this product?

The bots for reminding calendared stuff has to be the best the slack offers. Also it has a user interface that's very interactive and allows you of easy enablement.

What do you dislike most about this product?

The mobile application has to be a downfall for the application. Sometimes out of place and randomly stops pushing out notifications and you can miss out on important updates or invites if not opened manually. A huge bug in terms of mobile usability.

What recommendations would you give to someone considering this product?

IF you are just using slack for work meetings and huddles, you might not be using the complete capabilities of slack and it has much to offer. Allow yourself to use features such as a-synch features and understand the task prioritization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Christa R.

  • Role: Operations
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Communication tool for the team project.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

I love the approach I can freely produce chat channels, these channels ins Slack facilitate us to speak one by one in every sector, each channel is formed from many participants from each work area. I prefer the economical notification system, it sends me notifications on my cell phone, email and on my Desktop App, once I am mentioned during a chat channel or once I’m receiving an on the spot message. I can freely share files through chat channels, with none limit.

What is your favorite aspect of this product?

We are using Slack for an extended time and it’s a convenient tool for team-based communication. We are able to build different channels for various comes within the same organization and may get an organized way of managing project teams and discussions. It’s loads of choices like reacting particular message and choice that makes the discussion additional interactive. We will additionally deploy bots to manage issues in our organization. Not solely this we can also do non-public messages to our teammates on slack which makes it even better. The most effective thing is that it also has audio and video call options that makes it a business-fri

What do you dislike most about this product?

The word search system isn’t that efficient. In every search, it only shows the foremost recent results, and it ignores the previous results, this can be a heavy downside since it limits the results that we can obtain.

What recommendations would you give to someone considering this product?

I would suggest this platform if you work on team projects and you wish for a strong resolution to manage your team chats in your organization.

Pros

  • Reliable
  • Unique Features
  • Saves Time
  • Respectful

Cons

  • Slower Product Innovation
  • Less Fair

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