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What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
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Fernanda M.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Apr 2022
A great communication tool
Likeliness to Recommend
What differentiates Slack from other similar products?
The message history is amazing and very secure (encrypted). We can send files of sizes greater than 1Gb and the images do not undergo compression and decrease in quality. The audio recording in the chat is great.
What is your favorite aspect of this product?
Being cross-platform isn't a problem in my company, but it certainly would be in many others. Security (message encryption) is very important in institutional use.
What do you dislike most about this product?
Group organization can improve. It also needs to improve usability and documentation. A critical point is the possibility of having versions in other languages.
What recommendations would you give to someone considering this product?
There are many communication technologies available in the market. But for users of non-windows operating systems, Slack is the best, most complete and with the most information base (strong user community).
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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RASHAB K.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Apr 2022
Fantastic social collaboration software
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is a social collaboration software and love the multiple third party plugins integration and other software integrations. With features like making folder for cluttered channels, Different channels for different products and a superb user interface makes it shine from its competitors.
What is your favorite aspect of this product?
The bots for reminding calendared stuff has to be the best the slack offers. Also it has a user interface that's very interactive and allows you of easy enablement.
What do you dislike most about this product?
The mobile application has to be a downfall for the application. Sometimes out of place and randomly stops pushing out notifications and you can miss out on important updates or invites if not opened manually. A huge bug in terms of mobile usability.
What recommendations would you give to someone considering this product?
IF you are just using slack for work meetings and huddles, you might not be using the complete capabilities of slack and it has much to offer. Allow yourself to use features such as a-synch features and understand the task prioritization.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Christa R.
- Role: Operations
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Apr 2022
Communication tool for the team project.
Likeliness to Recommend
What differentiates Slack from other similar products?
I love the approach I can freely produce chat channels, these channels ins Slack facilitate us to speak one by one in every sector, each channel is formed from many participants from each work area. I prefer the economical notification system, it sends me notifications on my cell phone, email and on my Desktop App, once I am mentioned during a chat channel or once I’m receiving an on the spot message. I can freely share files through chat channels, with none limit.
What is your favorite aspect of this product?
We are using Slack for an extended time and it’s a convenient tool for team-based communication. We are able to build different channels for various comes within the same organization and may get an organized way of managing project teams and discussions. It’s loads of choices like reacting particular message and choice that makes the discussion additional interactive. We will additionally deploy bots to manage issues in our organization. Not solely this we can also do non-public messages to our teammates on slack which makes it even better. The most effective thing is that it also has audio and video call options that makes it a business-fri
What do you dislike most about this product?
The word search system isn’t that efficient. In every search, it only shows the foremost recent results, and it ignores the previous results, this can be a heavy downside since it limits the results that we can obtain.
What recommendations would you give to someone considering this product?
I would suggest this platform if you work on team projects and you wish for a strong resolution to manage your team chats in your organization.
Pros
- Reliable
- Unique Features
- Saves Time
- Respectful
Cons
- Slower Product Innovation
- Less Fair
Please tell us why you think this review should be flagged.
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