Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sarah S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Slack is top of the line! Worth the investment!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Functionality, easy, intuitiveness, always improving

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Not a perfect way to organize so many channels

What recommendations would you give to someone considering this product?

It's incredibly helpful for large or small teams who are remote or need a method of instant communication

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Miranda M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

EASIEST WAY TO COMMUNICATE

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Brand recognition, fun, easy to use

What is your favorite aspect of this product?

Fun, easy to use

What do you dislike most about this product?

Lack of encryption

What recommendations would you give to someone considering this product?

Explore the product fully

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Reece E.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A great tool for team collaboration

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

I generally use Slack to schedule meetings and appointments since it is faster than contacting everybody. Organizing individuals into channels guarantees that communications reach the intended recipients.

What is your favorite aspect of this product?

An exceptional capacity to coordinate communications. Emails are quite hard to monitor, and if there are too much, the work becomes extremely difficult. Instant messaging platforms are not designed for large-scale team collaboration. Skype simply does not suffice in this situation.

What do you dislike most about this product?

The phone app might be sluggish to react, but I'm being fussy. Altogether, it's the greatest team collaboration tool available, and they are always developing.

What recommendations would you give to someone considering this product?

If you're tired of sending emails or utilizing Skype for company or team interaction, give this a try; you'll be astonished!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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