Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

prashant g.

  • Role: Consultant
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great security,distraction if not careful,easy app

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

In slack, its easy to share and collaborate with someone in real time. Also our data in the software is always protected. It defines its great security and hence are differentiatinf features.

What is your favorite aspect of this product?

Great security, can also create channel within company,mobile as well as dekstop working product. These are something which i liked the most about this product

What do you dislike most about this product?

Conversation gets deleted after 12-14 days, storage is limited.Also thia product can be distraction if not careful. So these are dislikes and should be improved.

What recommendations would you give to someone considering this product?

Slack, though possess drawbacks have also consist of lot many pros. It gets improved in time, and everytime it provide something on favour of users. Its security, its ease of use are something which user likes. So one shoukd definitely use this.

Pros

  • Unique Features
  • Caring
  • Altruistic
  • Appreciates Incumbent Status

Oliur R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Excellent business communication tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

When it comes to business communication, Slack is a fantastic tool. It has some great features that I really like, such as real-time messaging, audio and video calling, and screen sharing, which makes it a great combination. It integrates with well-known tools such as Google Drive, Office 365, and others. It has a workflow builder that allows you to automate routine actions and communication. All of these amazing features combine to make Slack one of the best.

What is your favorite aspect of this product?

In Slack, team communication is extremely effective. It supports file sharing as well as messaging calling. Integrates easily with third-party tools such as Bitbucket. I like how it organizes all of those groups and makes it simple to navigate. I can create different workspaces for different groups as well as channels for various departments. It is cross-platform compatible, so I can easily access it from any device.

What do you dislike most about this product?

When it comes to business communication, Slack is unrivaled. There are a few things I'd like to see improved, such as the ability to completely delete text; currently, you can only edit the text you sent but not delete it. If you are on a free plan, old messes will also vanish. Aside from that, it's an excellent piece of software.

What recommendations would you give to someone considering this product?

Slack is highly recommended by me if you are looking for a reliable communication tool that can do almost everything you want and is simple to use. It has all of the great features that an all-in-one business communication tool should have, such as messaging, calling, file and screen sharing, and so on.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Brenda C.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Slack as a software development tool

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack has allowed us to build quite a large community through all the options our company needed. It is possible to schedule chat rooms and groups through Slack to make communication more appropriate for all our departments. They are constantly growing, which is great as they are always adding new options and new tools.

What is your favorite aspect of this product?

Thanks to Slack we have managed to set up many communication channels, something that we had not achieved before with any other software and we maintained a linear communication and it was always one to one. We have been able to intensify through Slack the ability to send weekly mass mailings, saving us a lot of time and work.

What do you dislike most about this product?

Slack gives us many guarantees with the infinite tools it presents, but this can play a point against us because sometimes there are so many tools that we do not know what to use. We must be very careful when we want to save a conversation for more than a week because Slack has hidden functions that if not configured automatically deletes the messages after 7 days.

What recommendations would you give to someone considering this product?

Thanks to Slack we have managed to replace the common means of communication we had for a channel that reaches the customer more directly and is more effective when it comes to transmitting the message. Slack is really easy to use and is very attractive to the eye due to the great synchronization and integration it has with many devices.

Pros

  • Reliable
  • Unique Features
  • Caring
  • Saves Time

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